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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

87

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

86

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Salih Yasin S.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Insant Messaging Got Serious

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack gives an importance to business messaging and it's really good in terms of perception

What is your favorite aspect of this product?

Mobile app works very very smoothly.

What do you dislike most about this product?

I do not like the newest update because at last version code copy was easier.

What recommendations would you give to someone considering this product?

I would recommend them to get familiar with this tool, if they are not already.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Javad Y.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Creating and customizing communication channels

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Nothing found

What recommendations would you give to someone considering this product?

Highly recommended as it is so handy and easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Agnes V.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Professional Tool for Team-based Work

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its Interface is intuitive and professional-looking compared to other apps. Unlike its peers, you can make all necessary customisations at implementation (Makes it more tailored for your team's needs).

What is your favorite aspect of this product?

Ease to share and collaborate on documents in real time. Drag & drop functionality for file uploads which everyone in my team is already comfortable with.

What do you dislike most about this product?

Up to this point, I feel at home with Slack.

What recommendations would you give to someone considering this product?

Especially to Teams seeking to communicate and collaborate more effectively and efficiently, definitely go for it and thank me later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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