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signNow

Composite Score
7.5 /10
CX Score
7.4 /10
Category
signNow
7.5 /10

What is signNow?

SignNow is an award-winning e-signature solution used by millions of people to sign, send and manage documents on any device.

Company Details


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Awards & Recognition

signNow won the following awards in the Electronic Signature category

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signNow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on signNow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love signNow?

6% Negative
31% Neutral
63% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Inspires Innovation
  • Respectful

Feature Ratings

Average 82

Notifications

85

User-Friendly

85

Mobile

84

Security

84

Digital Signature

84

Regulatory Compliance

82

Third-Party Integration

82

Audit Trail

80

Workflow

79

Templates

78

E-Signatures

78

Vendor Capability Ratings

Average 77

Ease of Customization

82

Ease of Implementation

81

Business Value Created

81

Ease of IT Administration

78

Quality of Features

77

Usability and Intuitiveness

77

Ease of Data Integration

77

Vendor Support

76

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

71

Breadth of Features

71

signNow Reviews

Erik K.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

SignNow dramatically increased our efficiency!

Likeliness to Recommend

10 /10

What differentiates signNow from other similar products?

SignNow has a very customizable form and sign-off flow, which is easy to change and update frequently.

What is your favorite aspect of this product?

The time savings it gives us by automating the workflow of getting things signed off and approved by multiple levels of management.

What do you dislike most about this product?

That my signature isn't stored across all devices I may need to sign on

What recommendations would you give to someone considering this product?

For us it worked better than DocuSign and a few other options we tested. Think of all the use cases you'd need it for and test out the features first before buying any e-signature product. They all have good features but for us SignNow worked the best.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Lauren R.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

Easy to Use, wish files were saved by name

Likeliness to Recommend

9 /10

What differentiates signNow from other similar products?

The ability to have unlimited documents signed without a cost per sign

What is your favorite aspect of this product?

Ease of use of sending out a link to sign

What do you dislike most about this product?

When using the "send link to sign" feature, once someone signs the form it is saved as "guestuser1234." It would be much more helpful if the file was saved as the person's name who signed it.

What recommendations would you give to someone considering this product?

Download and save the files with your own naming system.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ken H.

  • Role: C-Level
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Simple to connect to workflows and easy to use.

Likeliness to Recommend

9 /10

What differentiates signNow from other similar products?

At the time I was looking for e-sign apps, signNow offered the greatest connectivity at the lowest cost.

What is your favorite aspect of this product?

signNow has a clean look and end users can easily access the documents they need to sign regardless of their OS.

What do you dislike most about this product?

Accessing the admin page was consistently problematic. I had to bookmark a special link to get in because I could not navigate their from the menu.

What recommendations would you give to someone considering this product?

Give it a try! If you want to try different tiers, I would guess that their support team will trial any level for you. Reach out, they will reply.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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