.png){kind=small}
What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow IT Operations Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow IT Operations Management.
90 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Generous Negotitation
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Access Rights Management
Applications Monitoring
Deployment Model
Centralized Dashboard
Network Configuration Management
Patching Automation
Server Performance Monitoring
Network Performance Management
Automated Remediation
Cloud Monitoring
Auto-Discovery
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
ServiceNow IT Operations Management Reviews
Prateek A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Empower your IT operations with ServiceNow!
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It is a great tool for IT Operations management (ITOM) such as creating workflows, ticket generation and resolutions as well as monitoring of all the operations activities at one place. It is a cloud-based platform in which you can easily customize the solution as per your needs.
What is your favorite aspect of this product?
The best use of ServiceNow ITOM at central helpdesk where you have received queries from the users and need to provide the resolution. It has central dashboard in which we can monitor the task progress as well as all the operations activity at a single place. We can also automate our daily tasks with the help of the workflows.
What do you dislike most about this product?
Nothing as much now, everything is good as expected. However, the company may focus on improving the search feature within the application.
What recommendations would you give to someone considering this product?
Any organization looking for the ITOM solution can go ahead with this solution. This is highly reliable, scalable, and secured solution.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Pravin Kumar K.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fantastic product!
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
One_Stop ITIL tool for your entire Enterprise/Organisation
What is your favorite aspect of this product?
Reporting Easy of use of every module Integration with third party tools
What do you dislike most about this product?
When you pull huge data or perform multiple transaction/processing data, it will lag.
What recommendations would you give to someone considering this product?
Buy IT. This is the future.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dorit Y.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
Flexible to configure request and automation.
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
ITSM is focused on how services are delivered by IT teams
What is your favorite aspect of this product?
Managing our time at work by able to use WF , automation, managing sprints and projects.
What do you dislike most about this product?
Need to update the UI. The color scheme need to be changed since sometimes the background is difficult to view.
What recommendations would you give to someone considering this product?
My advice to others is to make sure they understanding what they are going to use ServiceNow for which is important.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
