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What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Generous Negotitation
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Access Rights Management
Applications Monitoring
Deployment Model
Centralized Dashboard
Network Configuration Management
Patching Automation
Server Performance Monitoring
Network Performance Management
Automated Remediation
Cloud Monitoring
Auto-Discovery
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
ServiceNow IT Operations Management Reviews
Vikalap G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
perfect solution for ticketing system
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
This software has so many built in feature and well designed for IT services operations managements. All type of workflow is prebuilt and can also be customized easily.
What is your favorite aspect of this product?
Service now is an excellent tool for incident management. It has lot of great features and workflow options which makes it well organized. we can create custom views by editing queries and add those as favorites and it helps with easy access of key data. Approval process is also easy to manage and adds a quality check in place. user management and group option is extremely useful. custom workflows can be easily configured. and one more good thing is the ability to integrate this with other systems.
What do you dislike most about this product?
There is nothing much to dislike. One thing I can mention is the learning curve. as there are so many things going on at once, it takes time to get used to it. But with time one get familiar with it and also starts using various features in effective manner. Cost is something on higher-end I believe.
What recommendations would you give to someone considering this product?
This is a perfect solution for incident management and it provides lot of features for various workflows.
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Genesis R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
It provides a wide variety of advanced tools
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It provides a wide variety of advanced tools and software for IT service delivery. The great thing regarding “Service Now”, is the fact we can personally manage both details and documents on the computer. It is very well organized to receive permits and to allocate seats. We may also use some guidelines or specification elements to create the seat allocation class, which further allows us to save a lot of time.
What is your favorite aspect of this product?
It takes minimal to negligible coding skills to develop and update mobile applications in weeks, to combine the results that are available and new apps. Good for adopting sustainable duties, optimize operation procedures and incorporate technology.
What do you dislike most about this product?
Not a big mistake, but if it can produce a report of aged seats in the shape of a dialog box, then this method has little to beat. When we can add something into the product reporting system today, we don't even need to focus on excel. I noticed many other existing products there which can be difficult to navigate, particularly for places that are not regularly visited.
What recommendations would you give to someone considering this product?
It provides a wide variety of advanced tools and software for IT service delivery. Data can be conveniently sent between all your applications.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Gene Y.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
difficult to use, but a good product
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
versatility and breath of features
What is your favorite aspect of this product?
integration with monitoring and ticket management
What do you dislike most about this product?
complexity, not very intuitive
What recommendations would you give to someone considering this product?
do your research before you buy
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
