What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Generous Negotitation
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Access Rights Management
Applications Monitoring
Deployment Model
Centralized Dashboard
Network Configuration Management
Patching Automation
Server Performance Monitoring
Network Performance Management
Automated Remediation
Cloud Monitoring
Auto-Discovery
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
ServiceNow IT Operations Management Reviews
Vinod K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Best Ticketing tool in the industry
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
-Easy dashboard -Easy implement -customize according to our wish -cost effective
What is your favorite aspect of this product?
-All in one dashboard
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Yes sure, best ticketing tool in the industry, without second option go for this
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Fabian H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Nov 2023
Complex, rich in features and worth the money
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
S‘Nows ITOPs Mgmt has a destination set of features that is quite unique in the market, as far as by my observations
What is your favorite aspect of this product?
The product offers exactly what we needed
What do you dislike most about this product?
The implementation and administration require highly skilled, rare and with that very expensive people
What recommendations would you give to someone considering this product?
Check if you can build and qualify your team upfront the project
Pros
- Friendly Negotiation
- Security Protects
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Less Inspiring
- Less Caring
Andrés C.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Awesome Software
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
it's very helpful to track the issues and new request from the employees.
What is your favorite aspect of this product?
very easy to use
What do you dislike most about this product?
sometimes can be slow
What recommendations would you give to someone considering this product?
it will increase the response time
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing