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SAP

SAP Commerce Cloud

8.5 /10

41 Reviews Write a Review

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

88 Likeliness to Recommend

3
Since last award

96 Plan to Renew

6
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

2% Negative

5% Neutral

93% Positive

Pros

Caring
Fair
Trustworthy
Respectful

Feature Ratings

Average 79

Payment Processing

Catalog Management

Order Portal

Order Management

Integrated Search

Reporting and Analytics

Predictive Recommendations

Content Management

Content Localization

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Average 79

Quality of Features

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

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View SAP Commerce Cloud in this category (opens in a new tab)

SAP Commerce Cloud Reviews

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

great potential, not very intuitive and bit pricey

Likeliness to Recommend

7 /10

Pros

Respectful
Caring
Client Friendly Policies
Acts with Integrity

Cons

Slower Product Innovation
Less Efficient Service
Less Inspiring

Anubhav A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Best Comprehensive Solution for Modern eCommerce

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

-A comprehensive and unified commerce platform that enables businesses to create a consistent customer experience across all channels, including web, mobile, social, and point-of-sale. -A comprehensive suite of commerce capabilities, including order management, product catalog management, merchandising, marketing, and customer service. -The ability to quickly and easily configure and customize the platform to meet the unique needs of your business. -The ability to manage your commerce operations in a secure and scalable cloud environment.

What is your favorite aspect of this product?

There are many great aspects of SAP Commerce Cloud, but for me, the flexibility and configurability are the best. With SAP Commerce Cloud, you can configure and customize your store to meet your specific needs, which is a huge advantage over other eCommerce platforms.

What do you dislike most about this product?

-The cost of the software -The complexity of the software -The time required to learn how to use the software

What recommendations would you give to someone considering this product?

If you are considering SAP Commerce Cloud, we would recommend that you speak to a SAP Commerce Cloud Partner to get a better understanding of the product and how it can benefit your business.

Pros

Over Delivered
Friendly Negotiation
Appreciates Incumbent Status
Continually Improving Product

sairam k.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use, but a bit pricey

Likeliness to Recommend

6 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP commerce is similar to other eCommerce products. it has less concentration on cms and SEO end. upgrading newer version is difficult in hybris because of deprecation and latest enhancements

What is your favorite aspect of this product?

it is omni channel solution for ecommerce

What do you dislike most about this product?

it's built and deployment times

What recommendations would you give to someone considering this product?

consider if you are using SAP eco system products for your buisness. Ignore if you are dependent on third party systems and inventory

Pros

Unique Features
Helps Innovate
Performance Enhancing
Enables Productivity

Latest Research

SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

SAP Commerce Cloud Ratings

88 Likeliness to Recommend

3 Since last award

96 Plan to Renew

6 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Order Management Includes order entry, order processing, order tracking, and parts management.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

SAP Commerce Cloud Reviews

great potential, not very intuitive and bit pricey

Likeliness to Recommend

Pros

Cons

Anubhav A.

Best Comprehensive Solution for Modern eCommerce

Likeliness to Recommend

Pros

sairam k.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Most Popular SAP Commerce Cloud Comparisons

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Square eCommerce

BigCommerce

Title

3
Since last award

6
Since last award

Feature Ratings

Payment Processing

Catalog Management

Order Portal

Order Management

Integrated Search

Reporting and Analytics

Predictive Recommendations

Content Management

Content Localization

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness