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Plivo

Plivo

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Plivo
8.0 /10

What is Plivo?

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

Company Details


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Awards & Recognition

Plivo won the following awards in the Communications Platform as a Service category

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Plivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Plivo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Plivo?

0% Negative
13% Neutral
87% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Acts with Integrity

Feature Ratings

Average 78

Code Libraries

82

Integration APIs

81

Cloud Integration

79

AI Engine for CPaaS

78

Communication APIs

77

Software Development Kit

77

MMS API

77

WebRTC-based Calling

74

Online Cloud Platform

74

Drag and Drop User Interface

73

Vendor Capability Ratings

Average 78

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

80

Ease of Data Integration

80

Ease of Implementation

79

Ease of IT Administration

78

Ease of Customization

78

Breadth of Features

77

Product Strategy and Rate of Improvement

76

Vendor Support

74

Availability and Quality of Training

68

Plivo Reviews

Akesh J.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jul 2024

It's a good tool and works best if you use the API

Likeliness to Recommend

8 /10

What differentiates Plivo from other similar products?

It's a good and comprehensive product.

What is your favorite aspect of this product?

Integration capabilities

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

All in one product for your communication needs.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Saves Time

Samorina G.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Effective Communication With Plivo

Likeliness to Recommend

9 /10

What differentiates Plivo from other similar products?

With Plivo, it becomes easy for any business to modernize its communications. It also allows scaling and is cloud based meaning better and secure communications

What is your favorite aspect of this product?

I like the ability to scale with Plivo The software makes communications fast, better, and secure as it is cloud based

What do you dislike most about this product?

Plivo has been flawless simply because it has met our needs easily

What recommendations would you give to someone considering this product?

For those looking for a cloud communication software that is scalable, fast and secure, Plivo is the real deal.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Makonda M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Business Communication Made Easy

Likeliness to Recommend

9 /10

What differentiates Plivo from other similar products?

Plivo is simple, very fast, and a scalable cloud communication software

What is your favorite aspect of this product?

Using Plivo is straightforward It streamlines business communication It makes communication fast.

What do you dislike most about this product?

I have no dislikes for Plivo. It is the best I have used.

What recommendations would you give to someone considering this product?

I recommend Plivo for its effectiveness in managing communications. It is fast, effective, secure, and scalable

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Caring

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