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Plivo

Plivo

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Plivo
8.0 /10

What is Plivo?

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

Company Details


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Awards & Recognition

Plivo won the following awards in the Communications Platform as a Service category

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Plivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Plivo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Plivo?

0% Negative
13% Neutral
87% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Acts with Integrity

Feature Ratings

Average 78

Code Libraries

82

Integration APIs

81

Cloud Integration

79

AI Engine for CPaaS

78

Communication APIs

77

Software Development Kit

77

MMS API

77

WebRTC-based Calling

74

Online Cloud Platform

74

Drag and Drop User Interface

73

Vendor Capability Ratings

Average 78

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

80

Ease of Data Integration

80

Ease of Implementation

79

Ease of IT Administration

78

Ease of Customization

78

Breadth of Features

77

Product Strategy and Rate of Improvement

76

Vendor Support

74

Availability and Quality of Training

68

Plivo Reviews

Pavithra R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic Product

Likeliness to Recommend

8 /10

What differentiates Plivo from other similar products?

Plivo is designed with developers in mind, offering a simple and highly customizable API that allows businesses to easily integrate voice and SMS functionalities into their applications. The focus on developer usability means that companies can quickly get up and running without the complexity that sometimes comes with other platforms. The API is clean, well-documented, and offers robust functionality for voice, messaging, and more.

What is your favorite aspect of this product?

If I had to pick a favorite aspect of Plivo, I’d say it’s the developer-friendly API. It makes integration so much easier and more flexible, allowing businesses to create customized communication solutions that fit their specific needs. The clean documentation and simple setup process mean developers can get up and running quickly without a steep learning curve, which is huge for fast-paced projects.

What do you dislike most about this product?

While Plivo is a solid choice for many businesses, one area that could be seen as a downside is its limited out-of-the-box features for non-developers. Because it’s so developer-centric, businesses that don’t have a strong technical team may find it challenging to fully leverage the platform without some custom development. The focus on APIs means you might need additional resources to build and maintain solutions compared to platforms that offer more turnkey, user-friendly interfaces for non-technical users.

What recommendations would you give to someone considering this product?

Plivo is built with developers in mind, so if your team lacks technical expertise, you may need to bring in developers or work with external consultants to help with integration and customization. If you don’t have a dedicated tech team, be prepared for a steeper learning curve compared to other more out-of-the-box solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Peter W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Viable option for businesses

Likeliness to Recommend

10 /10

What differentiates Plivo from other similar products?

On matters scalability, it's infrastructure is designed to handle high volumes of communication traffic.

What is your favorite aspect of this product?

It's global reach, which connects to more than 220 countries hence reducing latency and improving delivery rates.

What do you dislike most about this product?

Service availability: account activation or service availability sometimes delay.

What recommendations would you give to someone considering this product?

Highly recommended cloud communication platform.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Wasi W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Amazing Cloud Based Communications Tool

Likeliness to Recommend

9 /10

What differentiates Plivo from other similar products?

Plivo's dedicated 24/7 customer support differentiates it from other similar products.

What is your favorite aspect of this product?

My favorite aspect of this product is its advanced analytics features which gives a holistic view in order to make data-driven decisions.

What do you dislike most about this product?

I don't dislike anything about this product as I believe it to be an fantastic application.

What recommendations would you give to someone considering this product?

I would strongly recommend it to other people who are looking for a unified communications software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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