
What is Plivo?
Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Plivo?
Pros
- Continually Improving Product
- Trustworthy
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Libraries
Integration APIs
Cloud Integration
AI Engine for CPaaS
Communication APIs
Software Development Kit
MMS API
WebRTC-based Calling
Online Cloud Platform
Drag and Drop User Interface
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Plivo Reviews

Ronald K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2025
Flexible APIs with strong global coverage
Likeliness to Recommend
What differentiates Plivo from other similar products?
Its robust and scalable APIs for voice and messaging, allowing businesses to easily integrate communication features into their applications.
What is your favorite aspect of this product?
My favorite aspect of Plivo is its flexible and scalable APIs, which make it easy for developers to integrate powerful communication features like voice and messaging into applications with minimal effort.
What do you dislike most about this product?
Some advanced features may require a steeper learning curve.
What recommendations would you give to someone considering this product?
I recommend thoroughly reviewing the documentation, starting with basic features, and testing with small-scale integrations to ensure it meets your needs before scaling up.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Pavithra R.
- Role: Sales Marketing
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Feb 2025
Fantastic Product
Likeliness to Recommend
What differentiates Plivo from other similar products?
Plivo is designed with developers in mind, offering a simple and highly customizable API that allows businesses to easily integrate voice and SMS functionalities into their applications. The focus on developer usability means that companies can quickly get up and running without the complexity that sometimes comes with other platforms. The API is clean, well-documented, and offers robust functionality for voice, messaging, and more.
What is your favorite aspect of this product?
If I had to pick a favorite aspect of Plivo, I’d say it’s the developer-friendly API. It makes integration so much easier and more flexible, allowing businesses to create customized communication solutions that fit their specific needs. The clean documentation and simple setup process mean developers can get up and running quickly without a steep learning curve, which is huge for fast-paced projects.
What do you dislike most about this product?
While Plivo is a solid choice for many businesses, one area that could be seen as a downside is its limited out-of-the-box features for non-developers. Because it’s so developer-centric, businesses that don’t have a strong technical team may find it challenging to fully leverage the platform without some custom development. The focus on APIs means you might need additional resources to build and maintain solutions compared to platforms that offer more turnkey, user-friendly interfaces for non-technical users.
What recommendations would you give to someone considering this product?
Plivo is built with developers in mind, so if your team lacks technical expertise, you may need to bring in developers or work with external consultants to help with integration and customization. If you don’t have a dedicated tech team, be prepared for a steeper learning curve compared to other more out-of-the-box solutions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Peter W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
Viable option for businesses
Likeliness to Recommend
What differentiates Plivo from other similar products?
On matters scalability, it's infrastructure is designed to handle high volumes of communication traffic.
What is your favorite aspect of this product?
It's global reach, which connects to more than 220 countries hence reducing latency and improving delivery rates.
What do you dislike most about this product?
Service availability: account activation or service availability sometimes delay.
What recommendations would you give to someone considering this product?
Highly recommended cloud communication platform.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Effective Service