What is Planview Changepoint?
Changepoint's SA software provides real-time visibility into financials, resources, and engagements for increased productivity and greater profitability.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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74 Likeliness to Recommend
88 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Planview Changepoint?
Pros
- Respectful
- Efficient Service
- Transparent
- Reliable
Cons
- Leverages Incumbent Status
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
Time Management
Expense Detail Tracking
Project Management
Task Management and Workflow
Resource Management
Billing
Auditability
Knowledgebase
Security
Team Collaboration
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Implementation
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Planview Changepoint Reviews
John F.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Oct 2020
Best services automation platform in the market
Likeliness to Recommend
What differentiates Planview Changepoint from other similar products?
Its stable to use and even the vendor offers a free demo on how to use the platform and this grows the usage of the platform across board.
What is your favorite aspect of this product?
Automates our services making efficient and this brings a turnaround in our service delivery ensuring that we serve more customers than before. Helps us execute sound project management features and this grows our portfolio besides enabling us gain visibility into all of our projects. Customer support is available and willing to help all users in getting along well with the platform.
What do you dislike most about this product?
Some of our staff had a steep learning curve in understanding how to use the platform efficiently but this improved with time.
What recommendations would you give to someone considering this product?
Its a great platform and this ensures that you are able to improve your services delivery and be able to implement your projects and functions with ease.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity