This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Pegasystems Inc.

Pega Customer Decision Hub

8.3 /10

28 Reviews Write a Review

What is Pega Customer Decision Hub?

Businesses that invested in first-generation customer relationship management software have undoubtedly seen benefits, for example in customer data aggregation and performance reporting. But with time in service, the substantial shortcomings of legacy customer relationship management software have become clear. Pegasystems, the acknowledged leader in business process management and CRM solutions, now offers a next-generation CRM platform that transcends legacy CRM to deliver customer relationship management that's intelligent, differentiated, and agile.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Pega Customer Decision Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Customer Decision Hub.

92 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Customer Decision Hub?

0% Negative

2% Neutral

98% Positive

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Feature Ratings

Average 90

Marketing Management

Lead Management

Collaboration

Customer Service Management

Telephony and Call Center Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Quote Contract and Proposal

Sales Management

Mobile

Vendor Capability Ratings

Average 89

Vendor Support

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Pega Customer Decision Hub Reviews

Abhinav B.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Such a unique and innovative Product

Likeliness to Recommend

9 /10

What differentiates Pega Customer Decision Hub from other similar products?

Others don't provide that much features and ease to implement.

What is your favorite aspect of this product?

That its easy to implement and integrate with other systems.

What do you dislike most about this product?

Sometimes it buffers and create issues.

What recommendations would you give to someone considering this product?

One can consider this product.

Pros

Helps Innovate
Reliable
Performance Enhancing
Inspires Innovation

Susan C.

Role: Industry Specific Role
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Excellent customer relationship product

Likeliness to Recommend

9 /10

What differentiates Pega Customer Decision Hub from other similar products?

This is the most powerful product that effective serves both customers and employees effectively in brand selection and price negotiation.

What is your favorite aspect of this product?

It has fully powered dashboard that shows the current trends in market on price. Our market team members can engage freely with our potential clients on our brands and the experience they have with them. Customers data is securely stored to enable our team to reach many customers during marketing campaigns.

What do you dislike most about this product?

I have not experienced any drawback from the performance of this tool since we deployed it in our company.

What recommendations would you give to someone considering this product?

I recommend Pega Customer Decision Hub to any business enterprise that wishes to thrive effectively in marketing and sales.

Pros

Performance Enhancing
Inspires Innovation
Caring
Saves Time

Masoud T.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Great marketing product

Likeliness to Recommend

8 /10

What differentiates Pega Customer Decision Hub from other similar products?

Can be integrated with other Pega products, a one stop shop

What is your favorite aspect of this product?

AI learning engine to adaptive offer relevant next best actions / offers to customer

What do you dislike most about this product?

The user interface of the designer studio is a bit slow, perhaps it is because this is a browser based.

What recommendations would you give to someone considering this product?

In addition to a browser based designer studio, a rich and faster installable tool for all Pega products will be beneficial.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Latest Research

Pega Customer Decision Hub

What is Pega Customer Decision Hub?

Company Details

Need Assistance?

Pega Customer Decision Hub Ratings

92 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Pega Customer Decision Hub?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Pega Customer Decision Hub Reviews

Abhinav B.

Such a unique and innovative Product

Likeliness to Recommend

Pros

Susan C.

Excellent customer relationship product

Likeliness to Recommend

Pros

Masoud T.

Great marketing product

Likeliness to Recommend

Pros

Title

Feature Ratings

Marketing Management

Lead Management

Collaboration

Customer Service Management

Telephony and Call Center Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Quote Contract and Proposal

Sales Management

Mobile

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization