What is Oracle Service?
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Service?
Pros
- Friendly Negotiation
- Performance Enhancing
- Unique Features
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Knowledge Management
Analytics and Reporting
Customer Self Service Capabilities
Multi Channel Support
Mobile Customer Care
Contact Center Integration
Customer Service Workflow Management
Customer Community Management
Intelligent Search
Agent Collaboration
Agent Scripting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Oracle Service Reviews
Rackel S.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
An Amazing Product - Very Helpful
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
The product is self-service enabled and has multi channel support capabilities. It has the ability to build up accurate customer surveys.
What is your favorite aspect of this product?
The platform provides a mobile customer community platform. Excellent analytics and reporting tools. Availability of intelligent search services. Personalised customer support services. Ease of use and pocket friendliness.
What do you dislike most about this product?
With this product, it has been flawless and no major challenges.
What recommendations would you give to someone considering this product?
The product has increased our customer satisfaction through the use of insights and customer journey view. I recommend this Product to small businesses owners and medium enterprises. It is a game changer.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Angela B.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Great For customer management.
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Timely backups of data. Great for incident management and incident recovery. Easy to customize and configure.
What is your favorite aspect of this product?
Cleary defined and highly secure. Chat and email functionality is enabled. Search feature is great.
What do you dislike most about this product?
Increase in search parameters. Ease of integration should be improved
What recommendations would you give to someone considering this product?
Great service when the organization is using services and applications from oracle.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Anatasuka M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
My Experience With Oracle Service
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
With Oracle Service, we enjoy best automation capabilities and the software makes knowledge based interactions easy
What is your favorite aspect of this product?
First, the software is affordable and comes with amazing features The software comes at a manageable cost making it attractive to businesses.
What do you dislike most about this product?
Not a single complaint with Oracle Service
What recommendations would you give to someone considering this product?
I recommend Oracle Service thanks to its many features and the fact that it is cost effective
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Caring