What is Nimble?
Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.
Company Details
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86 Likeliness to Recommend
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nimble?
Pros
- Saves Time
- Helps Innovate
- Efficient Service
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Account and Contact Management
Lead Management
Analytics and Reporting
Telephony and Call Center Management
Marketing Management
Customer Service Management
Activity and Workflow Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Vendor Support
Nimble Reviews
Barnaby B.
- Role: Industry Specific Role
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Dec 2022
Best CRM to improve sales.
Likeliness to Recommend
What differentiates Nimble from other similar products?
A clever CRM, Nimble skillfully manages a wealth of client knowledge. Its power lies in its capacity to search social networks and take in information. It is utilized for everyday sales activities and stores and delivers real data. Excellent and astonishing aspects of the connection with email systems include the automatic extraction of information from social accounts.
What is your favorite aspect of this product?
I like that it is simple to use and relationship-based, which is well-liked by the organization's workers. I adore how easy and effective its interface is at finding tools. It helps manage and keep an eye on team performance and activities. It's great that it helps with ticket tracking and customer history management when I add a new contact and nimble search social media profiles, which I adore.
What do you dislike most about this product?
Even though this is a fantastic tool, new users may need help syncing emails. They could cut small business costs and increase customer support responsiveness. The application shouldn't include a lengthy list of suggestions or frequently asked queries, as the data may be duplicated. Third-party integrations are only sometimes straightforward.
What recommendations would you give to someone considering this product?
Using dashboards, you can track data in real-time. Emails are sent to customers automatically once their process is complete. Leads are also automatically updated. It's easy to connect with multiple email addresses at once. Because of tagging, we can easily contact the cx. It has an excellent user interface, without question, and unlike in the past, it doesn't automatically disconnect when you interact with them, which is a significant plus.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Fabiana M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
Nimble keeps you close to your customers
Likeliness to Recommend
What differentiates Nimble from other similar products?
Nimble was presented to us as one of the best CRMs on the market, in view of our customer management issues and to maintain our constant communication, Nimble has reinforced the shortcomings that our company had, optimizing our sales and service processes in a reduced time, besides allowing us to link different tools that perfectly complement who we are as a company. Nimble is incredible when it comes to managing our customer relationships.
What is your favorite aspect of this product?
Excellent pricing plan that fits perfectly with the tools it provides. It has an extensive catalog of communication templates that facilitate the relationship with customers. Nimble gives us a fairly broad overview when viewing our customers, allowing us to section them according to the type of customer, requirement or service provided, which greatly facilitates the information for our statistics.
What do you dislike most about this product?
The interface tends to be a bit difficult when you are starting in Nimble, so it is recommended to provide training to staff to avoid delays and errors. It could have more storage capacity and fluidity when trying to mobilize files or campaigns. Some applications require modifications that are not so easy to make, therefore, some integrations such as O365 should be improved.
What recommendations would you give to someone considering this product?
Nimble represents a great tool that solves many problems in the company, however, there are many aspects that could be improved based on ergonomics of its interface, they should make it a little simpler, and it is necessary to improve compatibility with third-party extensions to facilitate the work and help in the daily development of the company, the web application also leaves much to be desired compared to the desktop.
Pros
- Reliable
- Enables Productivity
- Caring
- Respectful
Adrian Eli B.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Nimble: Agile and efficient CRM platform
Likeliness to Recommend
What differentiates Nimble from other similar products?
Nimble gives you everything you need to organize your contacts. Build relationships, find opportunities and reach your goals, it is the best email marketing tool on the market right now, it has the best scheduling and editing panels and allows us to manage in an organized way all our contacts helping us to identify leads quickly.
What is your favorite aspect of this product?
Nimble is the best for customer and business relationship management. It highlights the use of profiles for potential customers and the relationship with them in a very methodical and organized way. It is very satisfying to work with Nimble despite the high price that comes with maintaining a premium subscription. It is a tool that helps a lot in marketing, but you can also have multiple active emails organized and stored in the cloud, so you will never lose information.
What do you dislike most about this product?
In comparison, Nimble's price is high, though it makes up for everything it offers. The storage is too little for what they charge and it's annoying since we need enough space in the cloud.
What recommendations would you give to someone considering this product?
It simplifies marketing and business sales. In a short time, it helps to start generating business opportunities. It helps to establish a quick communication between customer and seller. Administrative management of cloud hosting no longer slows down. This proposal offers intelligent technology that streamlines and takes care of our maintenance tasks in the cloud, in addition to greatly improving the experience of encrypting information and working with external clouds.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Caring