What is Nimble?
Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nimble?
Pros
- Saves Time
- Helps Innovate
- Efficient Service
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Account and Contact Management
Lead Management
Analytics and Reporting
Telephony and Call Center Management
Marketing Management
Customer Service Management
Activity and Workflow Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Vendor Support
Nimble Reviews
Valentina G.
- Role: Finance
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Brings customers to you organically and easily
Likeliness to Recommend
What differentiates Nimble from other similar products?
I have found this software to be quite useful, because unlike the rest of the crm's I have used, this one gives me the opportunity to be always in touch with customers from different social networks and other channels such as Gmail. You can upload files to have them in the system and many other functions that have made my work easier.
What is your favorite aspect of this product?
Great synchronization and integration with the different channels; the fact that all the comments, emails and all the customer information arrives in one place seems great to me. The software is very intuitive and I was able to quickly take full advantage of all the features available.
What do you dislike most about this product?
I found it a bit difficult to enter the applications I wanted to link with the software, I needed time for this and instructions, which Nimble's technical support staff helped me to solve. Its mobile version is very poor compared to the web version.
What recommendations would you give to someone considering this product?
Undoubtedly this is the best tool to be closer to customers, to be able to meet their demands quickly and have organized in a single software all the information, database, suggestions and demands of all customers. By having more organization, I was able to improve my sales without a doubt.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Saves Time
Grant H.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Mar 2022
Adaptable CRM for most any context
Likeliness to Recommend
What differentiates Nimble from other similar products?
User-friendly, customizable, cost friendly
What is your favorite aspect of this product?
The App is just what I need when traveling. I love the group messaging and integration with FaceBook/LinkedIn - and it looks good too!
What do you dislike most about this product?
Limited group messages, sometimes buggy interface with Nimble browser extension within FaceBook
What recommendations would you give to someone considering this product?
Try it for a couple weeks (for free) like I did
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aarti A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great software!
Likeliness to Recommend
What differentiates Nimble from other similar products?
Nimble is a very efficient emailing software. The dashboards provided by Nimble are amongst the best in the market along with great communication templates.
What is your favorite aspect of this product?
The User Interface is easy to use and quite flexible. The learning curve with the UI is great, so it is easy for new users to get adapted to it.
What do you dislike most about this product?
There are not many major drawbacks of using Nimble other than its storage which might prove to be tricky at times when you try to store large amounts of data.
What recommendations would you give to someone considering this product?
Nimble definitely is great option for emailing services. The features provided by this software are great and amongst the best available in the industry.
Pros
- Reliable
- Enables Productivity
- Includes Product Enhancements
- Helps Innovate
