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Oracle

NetSuite PSA

7.2 /10

17 Reviews Write a Review

What is NetSuite PSA?

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

Company Details

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NetSuite PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite PSA.

87 Likeliness to Recommend

93 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite PSA?

6% Negative

4% Neutral

90% Positive

Pros

Trustworthy
Fair
Generous Negotitation
Over Delivered

Feature Ratings

Average 81

Knowledgebase

Task Management and Workflow

Process Automation

Mobile Access

Time Management

Billing

Security

Reporting

Expense Detail Tracking

Auditability

Project Management

Vendor Capability Ratings

Average 75

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

NetSuite PSA Reviews

Kenny B.

Role: Operations
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Rich in features and the best PSA too there is

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

GUI - more friendly and the enormous number of features for professional services

What is your favorite aspect of this product?

ability to customize report, utilize the integration manager to make changes and connecting billing rules with milestones

What do you dislike most about this product?

No adequate back up system on production account to retrieve information when lost due to error

What recommendations would you give to someone considering this product?

Best PSA tool out here as of now!

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Steve V.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Great interface and powerful forecasting tools

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

The user interface is very friendly and clean. The forecasting and resource management makes it really easy to plan and set up new projects to current resources based on availability.

What is your favorite aspect of this product?

Submitting expenses is way easier than our last product. Pretty happy with the ability to submit expenses on a mobile app as well as just a website.

What do you dislike most about this product?

Not much. The navigation sometimes can be confusing to find the page I am looking for, but overall, the interface is great.

What recommendations would you give to someone considering this product?

Definitely go with it! A big time saver and gave our organization a dashboard and metrics into forecasting that we were blind without.

Pros

Saves Time
Acts with Integrity
Client's Interest First
Transparent

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2021

EASY TO USE AND IMPLEMENT BUT PRICY

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Latest Research

NetSuite PSA

What is NetSuite PSA?

Company Details

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Awards & Recognition

NetSuite PSA Ratings

87 Likeliness to Recommend

93 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love NetSuite PSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Task Management and Workflow Supports triggers and events for process automation.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Billing Includes invoice management, time capture, and expense tracking.

Security Permits customers to use their identity provider of choice to manage their sign on

Reporting Straightforward data storage with ability to create any reports easily.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Auditability All changes to contracts are fully audit-trailed to improve controls

Project Management Plan all resources needed to execute projects

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NetSuite PSA Reviews

Kenny B.

Rich in features and the best PSA too there is

Likeliness to Recommend

Pros

Steve V.

Great interface and powerful forecasting tools

Likeliness to Recommend

Pros

EASY TO USE AND IMPLEMENT BUT PRICY

Likeliness to Recommend

Pros

Title

Feature Ratings

Knowledgebase

Task Management and Workflow

Process Automation

Mobile Access

Time Management

Billing

Security

Reporting

Expense Detail Tracking

Auditability

Project Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization