What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Account and Contact Management
Collaboration
Lead Management
Sales Management
Customer Service Management
Marketing Management
Activity and Workflow Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Microsoft Dynamics 365 Sales Enterprise Reviews
Julie G.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
I do like that it is part of the Microsoft Suite. Our company decided based on our Finance Team to go with Netsuite. Not so sure Netsuite is better....
What is your favorite aspect of this product?
I love that all aspects of what you need daily in running a company are there for you.
What do you dislike most about this product?
there was really nothing I disliked.
What recommendations would you give to someone considering this product?
If you use Microsoft 365, use Dynamics.
Pros
- Efficient Service
- Caring
- Respectful
- Trustworthy
Cons
- Less Productive
- Commodity Features
- Charges for Enhancements
Allen B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Comes out of the box broken but fix it & its great
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Customization is huge. Connections to content management and marketing technology offers end to end land and expand
What is your favorite aspect of this product?
The ability to connect to telephony
What do you dislike most about this product?
Sometimes cumbersome and not easy to use for novices
What recommendations would you give to someone considering this product?
Offer "Lite" as an out of the box option.
Pros
- Helps Innovate
- Reliable
- Saves Time
- Respectful
Cons
- Less Fair
- Less Effective Service
- Security Frustrates
Marissa N.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Extremely useful tool for any enterprise!
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Microsoft Dynamics 365 is similar in its functionality as Salesforce. However, it is quite a bit more cost-effective. The interface is not quite as appealing, but still is fairly intuitive.
What is your favorite aspect of this product?
It is easy to make adjustments on the administrative side. To make a change to the system or to update fields, little time and training is required.
What do you dislike most about this product?
There have been updates that make the product a lot more confusing with significant changes to the UX.
What recommendations would you give to someone considering this product?
I would recommend to setup everything properly the first time around. We had overloaded contacts and leads and it became a lot more work having to cleanup.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
