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Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

8.6 /10

229 Reviews Write a Review

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Conflict Resolution

Latest Award, 2024

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Helps Innovate
Acts with Integrity
Reliable

Feature Ratings

Average 81

Collaboration

Analytics and Reporting

Lead Management

Account and Contact Management

Sales Management

Customer Service Management

Activity and Workflow Management

Marketing Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 79

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

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Microsoft Dynamics 365 Sales Enterprise Reviews

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Good for project management post-sale

Likeliness to Recommend

7 /10

Pros

Trustworthy
Effective Service
Inspires Innovation
Acts with Integrity

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Not even close to other options in the market.

Likeliness to Recommend

5 /10

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Cons

Commodity Features
Under Delivered
Less Performance Enhancing

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Ease to use. Customizable. Low cost

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Includes Product Enhancements

Cons

Wastes Time
Less Effective Service
Less Efficient Service

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud Enterprise
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Latest Research

Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Microsoft Dynamics 365 Sales Enterprise Ratings

86 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Good for project management post-sale

Likeliness to Recommend

Pros

Not even close to other options in the market.

Likeliness to Recommend

Pros

Cons

Ease to use. Customizable. Low cost

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Title

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Analytics and Reporting

Lead Management

Account and Contact Management

Sales Management

Customer Service Management

Activity and Workflow Management

Marketing Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support