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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
91 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Multi-Factor Authentication (MFA)
Vault for Each User
Work and Personal
Autosave and Autofill
Single Sign-On (SSO)
Team Management
Access From Multiple Devices
Credential Rotation
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
LastPass Reviews
Ujunwa O.
- Role: Information Technology
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Sep 2023
Nearly perfect.
Likeliness to Recommend
What differentiates LastPass from other similar products?
LastPass is the only one\i have used since and becauue the firm feels secure using it, we have never bothered with any other product.
What is your favorite aspect of this product?
Having my password stored in one place and managing them there despite changing devices is a huge plus for me.
What do you dislike most about this product?
I sometimes struggle to click on view password because its icon covers that space.
What recommendations would you give to someone considering this product?
If you are lazy with storing passwords, you need LastPass.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nicholas P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2023
Seamless Upgrade: LastPass Enhanced Efficiency
Likeliness to Recommend
What differentiates LastPass from other similar products?
LastPass stands out through its robust security features, user-friendly interface, cross-device synchronization, and strong password generator. Its ability to balance simplicity with advanced customization sets it apart in the realm of password management solutions.
What is your favorite aspect of this product?
One standout aspect of this product is its exceptional security infrastructure, including strong encryption and multi-factor authentication options. This ensures peace of mind when managing sensitive information.
What do you dislike most about this product?
A minor drawback I noticed is that some advanced customization features may require a bit of a learning curve. However, this is offset by the extensive benefits the product offers overall.
What recommendations would you give to someone considering this product?
For those considering this product, I'd recommend taking advantage of the thorough onboarding resources provided. Additionally, explore its robust security settings and customization options to tailor the experience to your unique needs, enhancing both convenience and protection.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Marcell C.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
LastPass is OK, recently autofill is just awful...
Likeliness to Recommend
What differentiates LastPass from other similar products?
It's super friendly to have categories and folders, this gives a huge benefit compared to other products like Dashlane for example. Thinking of it, I can clearly recall having SSH keys in their category helps me a lot.
What is your favorite aspect of this product?
Sharing is easy, as well as credential management because of the folders. I also love each credentials have its own icons *favicons matching the website, which is handy when you are looking for a website, since human memory can easily just match those.
What do you dislike most about this product?
The worst thing in my opinion, is the autofill, sometimes it causing so much stress and annoyment that I honestly give away free Dashlane seats for my co-workers, because its just pure pain. It also logs me out pretty often, wish it would be possible to customize how much I want to wait before log me out (not just keep me logged in forever)
What recommendations would you give to someone considering this product?
It's all right, especially if you are getting it for free, it is highly customizable and have lots of categories that can help you to organize your credentials.
Pros
- Helps Innovate
- Efficient Service
- Caring
- Respectful
Cons
- Less Reliable
- Less Effective Service
- Vendor's Interest First
