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What is LastPass?
LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
91 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LastPass?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Credential Management
Password Generator
Encryption and Decryption
Multi-Factor Authentication (MFA)
Vault for Each User
Work and Personal
Autosave and Autofill
Single Sign-On (SSO)
Team Management
Access From Multiple Devices
Credential Rotation
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
LastPass Reviews
Tarig I.
- Role: Operations
- Industry: Energy
- Involvement: End User of Application
Submitted Jul 2021
LassPass: convenient secure password management.
Likeliness to Recommend
What differentiates LastPass from other similar products?
Trusted security!
What is your favorite aspect of this product?
The convenience of not having to remember passwords, auto-generating random secure passwords and auto-filling passwords fields.
What do you dislike most about this product?
Random password generation protects me from security threats and website phishing attempts.
What recommendations would you give to someone considering this product?
In the age of numerous passwords and accounts with sensitive information, reusing passwords is a high risk and is therefore recommended to use complex passwords of which LassPass helps remove the worry of having to remember. Trusted security and reputation is the reason I recommend considering this product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Arzu F.
- Role: Sales Marketing
- Industry: Shipping
- Involvement: Business Leader or Manager
Submitted Jul 2021
Amazing functionality and fast support
Likeliness to Recommend
What differentiates LastPass from other similar products?
Most of our company workers use Android and Hypervault didn't have an app for them.
What is your favorite aspect of this product?
It is a great way to manage passwords. It has a good-looking and intuitive interface. It can be used in almost all browsers and has apps for iOS, Android, and Windows Phone. The database is synchronized between devices and allows you to use multiple versions at once.
What do you dislike most about this product?
This personally isn't a problem for me but in 2015 LastPass announced that they would be joining LogMein that was known as an organization affiliated with the US National Security Agency. I know that for some users this can make it difficult to trust LastPass.
What recommendations would you give to someone considering this product?
It lets me keep my password in one cloud data which I can access with different devices.
Pros
- Continually Improving Product
- Generous Negotitation
- Helps Innovate
- Reliable
Cons
- Less Effective Service
- Vendor Friendly Policies
- Leverages Incumbent Status
Erin H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Easy to Use and It's bBetter than a Spreadsheet
Likeliness to Recommend
What differentiates LastPass from other similar products?
I haven't used a similar product except what is offered in my browser.
What is your favorite aspect of this product?
It stores passwords that I don't normally have readily available and offers unique and secure passwords that I don't have to stress about creating and then saving for later.
What do you dislike most about this product?
I have multiple logins for some websites and it doesn't always keep them straight and I finding myself having to "update" a profile but for it to be lost later.
What recommendations would you give to someone considering this product?
Keep it simple.
