What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceIvanti Neurons for ITSM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Ivanti Neurons for ITSM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
99 Plan to Renew
78 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ivanti Neurons for ITSM Reviews
Muhammad M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Sep 2024
Easy to use
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Ivanti Neurons for ITSM differentiates itself through advanced AI-driven automation, proactive self-healing capabilities, and unified IT asset and service management in a single platform.
What is your favorite aspect of this product?
My favorite aspect of Ivanti Neurons for ITSM is its AI-driven automation and self-healing capabilities, which proactively resolve issues before they impact users, significantly reducing downtime and manual effort.
What do you dislike most about this product?
One potential downside of Ivanti Neurons for ITSM is its complexity in initial setup and customization, which can require a significant investment of time and expertise to configure optimally for an organization's unique needs.
What recommendations would you give to someone considering this product?
For Ivanti Neurons for ITSM, ensure you're ready to leverage its AI automation, invest in proper training, plan for a thorough setup, check integrations with existing tools, and start with pre-built workflows to streamline customization.
Pros
- Helps Innovate
- Generous Negotitation
- Continually Improving Product
- Reliable
Gregory W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Sparking a Revolution In ITSM.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Ivanti Neurons for ITSM is a keeper. Its automatic incident detection and resolution capabilities are have come in handy in numerous occasions. it identifies recurring issues and creates a knowledge base article and resolve some problem automatically.
What is your favorite aspect of this product?
My favorite features have to be the self healing capabilities. Its like having a mini IT tech on everyone's device. For instance, a common issue we faced was users running out of disk space. Ivanti neurons detects this and automatically cleans temporary file or suggest solutions even before we realize there is problem.
What do you dislike most about this product?
Nothing I dislike that much.
What recommendations would you give to someone considering this product?
Since deploying Ivanti neurons, our incidence response time have improved dramatically. I highly recommend giving Ivanti Neurons a shot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Feb 2026
Solid priduct for server operations
Likeliness to Recommend
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
