What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ivanti Neurons for ITSM Reviews
Nicolas G.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
It is a friendly software for help desk
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
The ease of administration and management of assets with ITAM software such as EPM
What is your favorite aspect of this product?
The ease of configuring custom modules and special requirements for service offerings
What do you dislike most about this product?
It has little compatibility for people who do not speak English as in the mobile application
What recommendations would you give to someone considering this product?
For software from the same branch, it is a cheap and efficient option, although it leaves something to be desired in certain points compared to other software such as servicenow with third-party integration
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Roy F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Simple to use with functions we need
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Ivanti is is a lighter system to use with all necessary features we need for our large scale operation. It is user friendly and easily works with our existing system Easy enough to use yet sophisticated enough to handle our workflow.
What is your favorite aspect of this product?
The simplicity with the right functions in the right place
What do you dislike most about this product?
I am not sure yet. incompatibilities and shortcomings we discovered are dealt with by the supporting dev team to meet our needs.
What recommendations would you give to someone considering this product?
If you need a system for a large scale operation but want easy to use features and less complication. I think Ivanti is the way to go
Pros
- Trustworthy
- Unique Features
- Client's Interest First
- Helps Innovate
Ruddho H.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
The most user friendly ITSM Solutions out there
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
The dashboard feature in Ivanti is the most user friendly I have used out of all ticketing systems
What is your favorite aspect of this product?
The Dashboard
What do you dislike most about this product?
Cannot copy URL and send it to a co-worker so that they can open up the ticket I was viewing ( Cannot copy the ticket URL )
What recommendations would you give to someone considering this product?
A great solution for ticketing needs for any company, a very versatile dashboard that can be customized to provide a summary to view all tickets and user friendly for IT.
Pros
- Enables Productivity
- Effective Service
- Saves Time
- Reliable
