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Ivanti Neurons for ITSM Logo
Ivanti Neurons for ITSM Logo
Ivanti

Ivanti Neurons for ITSM

Composite Score
7.7 /10
CX Score
8.0 /10
Category
Ivanti Neurons for ITSM
7.7 /10

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.

Company Details


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Awards & Recognition

Ivanti Neurons for ITSM won the following awards in the IT Service Management - Enterprise category

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Ivanti Neurons for ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ivanti Neurons for ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ivanti Neurons for ITSM?

1% Negative
10% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 78

Technician Administration

85

End User Self Serve

82

Service Catalog

82

End User Support Solutions

80

Multi-Site Functionality

78

Systems Management Integration

78

Integration With IT Tools

78

Integrated Knowledge Management

77

Business Application Integration

75

Multi Device Capability

73

Reporting

71

Vendor Capability Ratings

Average 80

Breadth of Features

82

Business Value Created

82

Ease of Customization

82

Ease of IT Administration

82

Quality of Features

81

Usability and Intuitiveness

79

Availability and Quality of Training

79

Ease of Implementation

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

77

Vendor Support

77

Ivanti Neurons for ITSM Reviews

Nicolas G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

It is a friendly software for help desk

Likeliness to Recommend

7 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

The ease of administration and management of assets with ITAM software such as EPM

What is your favorite aspect of this product?

The ease of configuring custom modules and special requirements for service offerings

What do you dislike most about this product?

It has little compatibility for people who do not speak English as in the mobile application

What recommendations would you give to someone considering this product?

For software from the same branch, it is a cheap and efficient option, although it leaves something to be desired in certain points compared to other software such as servicenow with third-party integration

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Vaibhav P.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Ivanti Neurons: Streamlined ITSM

Likeliness to Recommend

8 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

Ivanti Neurons for ITSM stands out for its advanced AI capabilities, comprehensive integration with IT asset management, and real-time collaboration tools. Its focus on self-healing capabilities and intelligent chatbot integration streamlines IT operations and enhances user experience.

What is your favorite aspect of this product?

My favorite aspect of Ivanti Neurons for ITSM is its advanced AI capabilities. These features enable predictive analytics and proactive incident resolution, helping to streamline IT operations and improve service delivery efficiency.

What do you dislike most about this product?

One aspect of Ivanti Neurons for ITSM that could be improved is its user interface. While functional, it could benefit from a more modern and intuitive design to enhance usability and streamline navigation for users.

What recommendations would you give to someone considering this product?

For those considering Ivanti Neurons for ITSM, I would recommend thoroughly evaluating your organization's IT service management needs and aligning them with the capabilities of the platform. Take advantage of demos and trials to explore features firsthand and ensure they meet your requirements. Additionally, consider factors such as implementation complexity and ongoing support to ensure a smooth transition and effective utilization of the platform. Prioritize training and user adoption initiatives to maximize the benefits of Ivanti Neurons for ITSM for your organization.

Pros

  • Respectful
  • Generous Negotitation
  • Over Delivered
  • Includes Product Enhancements

Vishnu M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

IT Service Management has been redefined.

Likeliness to Recommend

8 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

My experience with Ivanti Neurons for ITSM has been incredible for several reasons but the main one is its ability to understand context and intent. It sends alerts of incidences based on severity among other factors so your inbox is not flooded for nothing. In summary a good product that is rapidly evolving after integrating many features from the Cherwell Service Management suite.

What is your favorite aspect of this product?

We have really employed the Incident/Service request side of Ivanti. That is Problem Management, Change Management, Configuration Management, and Knowledge Management.

What do you dislike most about this product?

The product looks a bit old-fashioned. The UI experience can be improved.

What recommendations would you give to someone considering this product?

The support is fantastic and the response times are always amazing with them usually calling you within the hour and the person that calls you is always a product expert. So choose the Enterprise Premium version.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

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