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Infobip

Infobip

Composite Score
7.9 /10
CX Score
8.1 /10
Category
Infobip
7.9 /10

What is Infobip?

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

Company Details


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Awards & Recognition

Infobip won the following awards in the Communications Platform as a Service category

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Infobip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infobip.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infobip?

0% Negative
9% Neutral
91% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Effective Service
  • Fair

Feature Ratings

Average 82

Cloud Integration

85

Communication APIs

83

Software Development Kit

82

WebRTC-based Calling

82

Online Cloud Platform

82

Code Libraries

81

AI Engine for CPaaS

80

Drag and Drop User Interface

79

Integration APIs

79

MMS API

78

Vendor Capability Ratings

Average 79

Quality of Features

85

Ease of Implementation

82

Business Value Created

82

Ease of IT Administration

81

Vendor Support

81

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Breadth of Features

77

Availability and Quality of Training

75

Ease of Data Integration

74

Ease of Customization

73

Infobip Reviews

Fahmi B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Comprehensive and Reliable Communication Solution

Likeliness to Recommend

9 /10

What differentiates Infobip from other similar products?

Infobip stands out due to its omnichannel communication, offering SMS, email, voice, chat apps, and in-app messaging, ensuring seamless customer reach. It boasts an extensive global network, connecting with telecom operators in over 190 countries for reliable delivery. The platform is highly scalable, catering to both small businesses and large enterprises. Infobip’s robust API integration allows easy customization and workflow integration. Advanced analytics provide valuable insights for optimizing strategies. Security and compliance with standards like GDPR and ISO/IEC 27001 ensure data protection.

What is your favorite aspect of this product?

My favorite aspect of Infobip is its omnichannel communication capabilities, allowing businesses to seamlessly connect with customers across multiple platforms like SMS, email, voice, chat apps, and in-app messaging. This versatility ensures businesses can reach their audience on their preferred channels, enhancing engagement and communication effectiveness.

What do you dislike most about this product?

The aspect I dislike most about Infobip is that its extensive range of features can be overwhelming for new users, making the initial setup and navigation somewhat complex. This steep learning curve may require additional time and effort to fully understand and utilize the platform's capabilities.

What recommendations would you give to someone considering this product?

For someone considering Infobip, I recommend: Leverage Customer Support: Utilize Infobip’s excellent 24/7 customer support and dedicated account managers to help with initial setup and ongoing use. Start with Core Features: Begin with the core communication channels that are most relevant to your business, and gradually explore additional features as you become more comfortable with the platform. Use Analytics Tools: Take advantage of Infobip’s advanced analytics and reporting tools to gain insights into your communication strategies and optimize your campaigns.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Stefan T.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy to use, easy to develop inside the tool

Likeliness to Recommend

10 /10

What differentiates Infobip from other similar products?

Functionality, easy to use

What is your favorite aspect of this product?

The easy way of configuring

What do you dislike most about this product?

Complexity, some integrations

What recommendations would you give to someone considering this product?

Take it is will help you a lot to enchant your business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Natalia V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Gets the job done. Easy to use and not pricey.

Likeliness to Recommend

9 /10

What differentiates Infobip from other similar products?

They have better prices for most LATAM countries and its very easy to integrate,

What is your favorite aspect of this product?

Easy to integrate or you can just use their own platform which is very user friendly

What do you dislike most about this product?

They need to add more features to easily manage data bases

What recommendations would you give to someone considering this product?

Its a good product, not pricey and gets the job done, specially in retail in LATAM this will bring you sales but you need someone that manages a good CRM strategy, you wont get that support from the vendor (which is fair).

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Commodity Features

Most Popular Infobip Comparisons

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