
What is Infobip?
Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Company Details
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Get AssistanceInfobip Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infobip?
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cloud Integration
Communication APIs
Software Development Kit
WebRTC-based Calling
Online Cloud Platform
Code Libraries
AI Engine for CPaaS
Drag and Drop User Interface
Integration APIs
MMS API
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Infobip Reviews
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Nov 2024
The Global presence of InfoBip is astonishing
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy

Ashka P.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Nov 2024
Easy to use, great product Definitely recommend
Likeliness to Recommend
What differentiates Infobip from other similar products?
This is an amazing tool to use. Easy and trustworthy
What is your favorite aspect of this product?
Functionality
What do you dislike most about this product?
Nothing really.
What recommendations would you give to someone considering this product?
I would definitely recommend them. Great functionality and convenient
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Vendor Management
- Industry: Telecommunications
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2024
Comprehensive features and channels, reliable
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Security Protects
- Continually Improving Product
Cons
- Vendor's Interest First
- Less Transparent
- Less Friendly Negotiation