
What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGuru Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Guru.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Role-Based Access
API Integration
Cataloging
Rich Text Editor
Social Features
Workflow and Approval Management
Version Control
Reporting and Analytics
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Guru Reviews

Becky J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Easy to use, slick features!
Likeliness to Recommend
What differentiates Guru from other similar products?
Ease of use and flexibility to be integrated with front end experience.
What is your favorite aspect of this product?
Organization of content and the Assist features that aided in publishing content more efficiently!
What do you dislike most about this product?
Changes in analytics made it difficult to see active users of the product.
What recommendations would you give to someone considering this product?
Ask questions and allow Guru to help aid in the solutions Guru can help solve for you.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Scott B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service

Lianna D.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Great knowledge base
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is a great knowledge source for internal communications. You can easily navigate through the different cards with filters and search options.
What is your favorite aspect of this product?
Easily navigable
What do you dislike most about this product?
Need to use more to understand the dislikes
What recommendations would you give to someone considering this product?
I would recommend this product if you’re looking for a knowledge base for all internal employees to reference
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy