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Guru Technologies LLC

Guru

Composite Score
8.2 /10
CX Score
8.3 /10
Category
Guru
8.2 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


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Awards & Recognition

Guru won the following awards in the Knowledge Management category

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Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative
0% Neutral
97% Positive

Pros

  • Reliable
  • Continually Improving Product
  • Unique Features
  • Caring

Feature Ratings

Average 84

Intelligent Search

87

Configurable Knowledge Repository

85

Role-Based Access

85

API Integration

84

Cataloging

84

Rich Text Editor

83

Social Features

83

Workflow and Approval Management

82

Version Control

82

Reporting and Analytics

82

Multi-Language Support

81

Vendor Capability Ratings

Average 85

Business Value Created

89

Ease of IT Administration

89

Ease of Implementation

88

Availability and Quality of Training

86

Usability and Intuitiveness

85

Quality of Features

85

Vendor Support

84

Ease of Customization

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Guru Reviews

Becky J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use, slick features!

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Ease of use and flexibility to be integrated with front end experience.

What is your favorite aspect of this product?

Organization of content and the Assist features that aided in publishing content more efficiently!

What do you dislike most about this product?

Changes in analytics made it difficult to see active users of the product.

What recommendations would you give to someone considering this product?

Ask questions and allow Guru to help aid in the solutions Guru can help solve for you.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Scott B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Lianna D.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Great knowledge base

Likeliness to Recommend

8 /10

What differentiates Guru from other similar products?

Guru is a great knowledge source for internal communications. You can easily navigate through the different cards with filters and search options.

What is your favorite aspect of this product?

Easily navigable

What do you dislike most about this product?

Need to use more to understand the dislikes

What recommendations would you give to someone considering this product?

I would recommend this product if you’re looking for a knowledge base for all internal employees to reference

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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