What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Role-Based Access
Cataloging
API Integration
Rich Text Editor
Reporting and Analytics
Social Features
Workflow and Approval Management
Version Control
Multiple File Type Support
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
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Guru Reviews
Mark B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Helps you get what you are looking for
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru integration just works and very easy to use.
What is your favorite aspect of this product?
It gets me what I am looking for, with related articles suggested to me if it doesn't have what I need
What do you dislike most about this product?
I need to log in to it all the time. But I guess it's because of our IT restrictions on our devices.
What recommendations would you give to someone considering this product?
If you are looking for easy access to internal articles for your end-users, this is the best tool to use. Most especially if you are using mostly web-based tools in the job.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sophia S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Great way to build out a knowledge base!
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru has many features that make it stand out from similar products. First of all, you can have Guru as a Chrome extension -- you can use this extension in any browser that you are in. This helps our teammates out tremendously as they do not have to be in a specific website to access a Guru card. Next, you can customize the card to fit your needs (videos, gifs, images, charts, linking other Guru cards, etc). The ease of use from an end user's perspective as well as an administrator's perspective help set Guru apart from similar products.
What is your favorite aspect of this product?
What I love about this products is the analytics; I can see which people have used Guru the most frequently, how many cards they have copied, which cards are the most view, what people are searching for without results (allows me to fill in that gap and create content), as well as what people are searching for that did have results. Another thing I love is that people can also comment directly on a card. This will notify me as an admin and I can make adjustments as I see fit.
What do you dislike most about this product?
One thing I am not a fan of on Guru is that I have to upload videos to YouTube in order to place them on a card. This slows down my productivity when creating.
What recommendations would you give to someone considering this product?
I would recommend using Guru as it is very user-friendly. You can do a lot of customization to the cards and organize in a way that makes sense to you and your team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great tool to learn complex topics quickly!
Likeliness to Recommend
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
