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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Conversion Analysis

86

Audience Segmentation

86

Audience Demographics

85

Paid Search Integration

85

Device and Browser Analytics

85

Search Engine Optimization

85

Customer Value Analysis

84

Data Visualization

84

Machine Learning

83

AI Tools

83

Social Media Analytics

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Quality of Features

85

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Aatish K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Still one of the best tools for website analytics

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Google Analytics' distinction lies in its extensive user base, cost-effectiveness with a free tier, and seamless integration with Google's suite, offering comprehensive web and app analytics solutions to a diverse range of businesses.

What is your favorite aspect of this product?

Its user-friendly interface, detailed insights, and the ability to track and measure website or app performance effectively.

What do you dislike most about this product?

Data privacy considerations and the need for proper configuration to ensure accurate data tracking.

What recommendations would you give to someone considering this product?

Define goals, learn the basics, configure accurately, customize reports, monitor data, invest in training, consider privacy, explore integrations, stay updated, and use filters for clean data.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Friendly Negotiation

Mihir M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

The best analytics tool for Websites

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Google Analytics provides in-depth web and app analytics, integrating seamlessly with Google's ecosystem.

What is your favorite aspect of this product?

The accuracy of capturing the data points and the user journey is one of the best and reliable ones.

What do you dislike most about this product?

We expected even more features and volumes under free feature, the paid version is very costly for startups

What recommendations would you give to someone considering this product?

Just make sure that google analytics is integrated following the best practices to make the best use of it.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Helps Innovate

Cons

  • Less Generous

Ankit S.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

The must have tool for any internet company

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Analytics is the most widely accepted data portal for any third party tool/service be it google ads or your internal datasets

What is your favorite aspect of this product?

The accuracy of data capturing and correctly tracking the conversion events is outstanding

What do you dislike most about this product?

It has most of the basic features but the advanced features like cohort based retention, data visualisation is still primitive in Google Analytics

What recommendations would you give to someone considering this product?

You may need to club Google analytics with a supportive 3rd party tool to make sense of the data completely

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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