Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

Filter By

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Conversion Analysis

85

Audience Segmentation

85

Audience Demographics

85

Paid Search Integration

84

Search Engine Optimization

84

Device and Browser Analytics

84

Customer Value Analysis

84

Data Visualization

84

Social Media Analytics

82

Customer Journey Modelling

82

API Framework

81

Vendor Capability Ratings

Average 82

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

81

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Rubina M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Amazing tool for web analytics

Likeliness to Recommend

6 /10

What differentiates Google Analytics from other similar products?

Built-in reports are beneficial but you can create custom reports if you need more details with different dimensions and metrics it also provides insights which is just little data about your site traffic in sentence format its the best way to know which strategy you are on your design works better or which page is more attractive.

What is your favorite aspect of this product?

On-site live analytics help you see where people are clicking on your website in real-time. One of the most important features is which link users click on a site.

What do you dislike most about this product?

This tool necessitates a large number of manual adjustments.

What recommendations would you give to someone considering this product?

I think that Google Analytics is a great tool and don’t know why everyone wouldn’t use it on their websites, apps, etc. It’s free; just takes time and effort to learn how to find the information you want once it is set up. I especially like how you can set up custom goals and reports for anything you are interested in seeing. I often find that I track the pages on my websites that are visited the list often and what marketing campaigns are bringing people to my site.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Fair

Dedan M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Improved Product Analytics With Google Analytics

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

With Google Analytics, it is easy to handle both product and web analytics. The software also comes with some great mobile analytics features.

What is your favorite aspect of this product?

Using Google Analytics is easy and the software is seamless to understand With Google Analytics, understanding business analytics is easy

What do you dislike most about this product?

Not many hurdles and Google Analytics has been great

What recommendations would you give to someone considering this product?

I recommend Google Analytics for both web and product analytics

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Kathy J.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Fast and Accurate Tool for All Sizes of Businesses

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics is different from other similar products because it is suitable for all sizes of businesses. Moreover, Google Analytics is incredible because of how fast it works in providing insights.

What is your favorite aspect of this product?

The efficiency and speed of Google Analytics makes it a powerful business intelligence tool. Google Analytics offers accurate intelligence that allows us to make concrete and informed decisions.

What do you dislike most about this product?

Google Analytics has amazing capabilities. No challenges experienced when using Google Analytics.

What recommendations would you give to someone considering this product?

I like to recommend Google Analytics because I know it will never disappoint you. Google Analytics will give you the right intelligence that your business needs to grow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Analytics Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171