What is GetFeedback?
Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps. Empower customers to provide real-time, contextual feedback throughout the customer journey. Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams. Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
92 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GetFeedback?
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Visualization
Questionnaire Design/Survey Builder
Sentiment Analytics
Text Analytics
API Framework
Dashboards, Analytics and Reporting
Alerts
Multi-Channel Data Collection
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Quality of Features
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
GetFeedback Reviews
Mariyam F.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Feb 2022
Best community engagement platform!
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
It has a community hub that let us engage with employees and clients
What is your favorite aspect of this product?
Insights hub. Its always super easy to send surveys to clients and employee in the hub
What do you dislike most about this product?
There should more functions and options of layout when it comes to survey builder
What recommendations would you give to someone considering this product?
One should definitely purchase it if looking to maintain a community of clients and interact with them. Best tool for engagement
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Siirima F.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Nov 2021
GetFeedback Insight Regarding it Performance
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
GetFeedback has a vocal way of communication which ensure there is enhanced and close discussion always. More so, GetFeedback makes proper packaging in matters professional communication when required.
What is your favorite aspect of this product?
GetFeedback is the option for live chat, that makes instant response to be a factor that embrace suitable support. Again, GetFeedback offer a free toll line that is convenient in making communications more proficient.
What do you dislike most about this product?
GetFeedback has determined all the solutions that makes communications suitable and voice of the clients heard. Therefore, due to the the dynamics of communications, deploying GetFeedback is the path to undertake.
What recommendations would you give to someone considering this product?
GetFeedback is the gift that makes companies coordinate through the hearing of the customers voice and other determining factor for innovation and strict dialogue.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Brain B.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Nov 2021
Technically Efficient Software for ClientsFeedback
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
GetFeedback has the advanced text analyzing feature, that learns the details in the minds of the sender. More so, GetFeedback has the alerts, that are timely and convenient in supporting new steps and ideas.
What is your favorite aspect of this product?
GetFeedback has the AI, which is credible and smart enough to capture the insights of people from the market. Again, GetFeedback takes the fastest route in nurturing ideas and accepting change.
What do you dislike most about this product?
GetFeedback is there to create an atmosphere that is efficient and supporting every trader or player in the system. There is technological involvement for the text analytics.
What recommendations would you give to someone considering this product?
GetFeedback has gotten the customers demands by listening to what flows in their minds, more so from the insights they convey. there is transformational ideas that clients release.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity