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FastSpring

FastSpring

Composite Score
7.9 /10
CX Score
8.2 /10
Category
FastSpring
7.9 /10

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details


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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative
7% Neutral
92% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Payment Processing

87

Shopping Cart Management

86

Content Localization

85

Multi-Storefront

85

ERP Integration

84

Guided Selling

82

Catalog Management

82

Content Management

82

Order Management

82

Integrated Search

80

Reporting and Analytics

80

Vendor Capability Ratings

Average 82

Vendor Support

84

Business Value Created

84

Ease of IT Administration

83

Quality of Features

83

Breadth of Features

83

Ease of Implementation

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

78

FastSpring Reviews

Ralf K.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Procurement Efficiency with FastSpring's

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

FastSpring stands out for its comprehensive purchase order management tools and automated invoicing workflows. FastSpring offers a centralized hub for all procurement activities, including vendor selection, order placement, receipt tracking, and payment processing. Its customization options also allow for tailoring workflows to organizational needs.

What is your favorite aspect of this product?

I appreciate FastSpring's intuitive interface for generating purchase requisitions and converting them into orders with a click. I also like how it streamlines invoice approval through digital routing. FastSpring simplifies order tracking and speeds up billing by integrating with accounting software.

What do you dislike most about this product?

Expanding its supplier database could offer additional value. Currently, users must manually add new partners, but integrating vendor directories would simplify onboarding.

What recommendations would you give to someone considering this product?

FastSpring significantly boosts process efficiency with its automated order and invoicing cycles. Procurement teams managing high purchase volumes find FastSpring invaluable as it allows them to focus on strategic tasks instead of manual work. The time savings more than offset the cost.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Rahul B.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use its integration

Likeliness to Recommend

8 /10

What differentiates FastSpring from other similar products?

Its accessibility and ease usage

What is your favorite aspect of this product?

Catalogue management and payment management

What do you dislike most about this product?

Nothing as of now.. may be in future

What recommendations would you give to someone considering this product?

Good product, worthy for money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nathalia A.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Toolkit packed with incredible capabilities

Likeliness to Recommend

10 /10

What differentiates FastSpring from other similar products?

FastSpring is a platform that tackled all the complexities of our selling program and left us equipped with the most intelligent tools so we can encourage innovation at work, automate procedures, and better satisfy our clients. I was most amazed by its detailed reporting than by any other feature.

What is your favorite aspect of this product?

FastSpring is a tool that opens up a wealth of new possibilities for us. It simplifies the complexity of our online store and provides us with advanced features that other vendors lack, such as international merchant services, subscription control, checkout, payroll taxes, fraud protection, and much more that has proven really beneficial for us to gain better profits while cutting on working hours.

What do you dislike most about this product?

When signing up, strange little access codes are necessary. However, now that I understand that this is a security measure to prevent thieves from trying to access our valued customers' confidential material, I no longer consider this to be a drawback. Instead, I am willing to put up with this minor inconvenience while it is being continued to work out.

What recommendations would you give to someone considering this product?

I urge people to think about FastSpring because I found it to be fantastic in all of my usages, and those who do will be liberated from a lot of boring jobs. As a result of its deployment, you will be liberated from having to worry about customs, regulations, and everything else, allowing you to return to creating excellent products and offerings to please your customers, which is what you do best.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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