What is Evolve IP CCaaS?
Provide a ‘WOW!’ customer experience with Evolve IP’s omnichannel contact center solution. Our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center!
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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68 Likeliness to Recommend
83 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Evolve IP CCaaS?
Pros
- Efficient Service
- Fair
- Client's Interest First
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Screen Prompts
Workforce Management
Knowledge Management
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Contact Center Analytics
Multi Channel Queue Management
Skills Based Routing
Call Recording
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Ease of Customization
Evolve IP CCaaS Reviews
Marcin S.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2020
Fantastic product
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
People, flexibility, innovation
What is your favorite aspect of this product?
Ability to customize
What do you dislike most about this product?
Level of effort to maintain
What recommendations would you give to someone considering this product?
Due diligence on maintenance
Pros
- Fair
- Transparent
- Reliable
- Trustworthy
Cons
- Inhibits Innovation
- Vendor Friendly Policies
- Leverages Incumbent Status
Ben L.
- Role: Consultant
- Industry: Insurance
- Involvement: End User of Application
Submitted Apr 2020
Great performance and good support
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
Quality and ease of use
What is your favorite aspect of this product?
More efficient use of resources
What do you dislike most about this product?
Lack of control
What recommendations would you give to someone considering this product?
Great performance and great quality
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Jeff C.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Apr 2020
Very helpful product
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
the support. Whenever there's an issue we always receive quality help and support and resolution is quick.
What is your favorite aspect of this product?
The ease with which we were able to implement it.
What do you dislike most about this product?
I honestly don't know if I can find anything at the moment.
What recommendations would you give to someone considering this product?
Speak with support and get all your questions answered.
Pros
- Effective Service
- Saves Time
- Respectful
- Fair