What is Eracent IT Management Center?
The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
94 Plan to Renew
3
Since last award
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Eracent IT Management Center?
Pros
- Acts with Integrity
- Respectful
- Trustworthy
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Discovery
Data Import Export and Aggregation
Analytics and Reporting
Data Center Analytics
Software Recognition Library
Software Usage Metering
End to End Lifecycle Management
Decentralized Management
Advanced License Management
Financial Analysis
Cloud License Management
Vendor Capability Ratings
Vendor Support
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
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Eracent IT Management Center Reviews
- Role: Operations
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Dec 2020
Customization
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Dec 2020
Sound Prod documentation/configuration difficult
Likeliness to Recommend
Pros
- Fair
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Under Delivered
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great features, but overly complicated
Likeliness to Recommend
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
Cons
- Under Delivered