What is Crownpeak Digital Experience Platform?
Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
2
Since last award
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Crownpeak Digital Experience Platform?
Pros
- Helps Innovate
- Respectful
- Fair
- Friendly Negotiation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Content Security
Analytics and Reporting
Content Repository
Web Publishing Capabilities
Management Interface
Standard Templates
Digital Asset Management
Translation Facilitation
E-Commerce Integration
Social Media Integration
Multi Channel Support
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Business Value Created
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Crownpeak Digital Experience Platform Reviews
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2020
It Helps! give it a try
Likeliness to Recommend
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Includes Product Enhancements