


Crownpeak Digital Experience Platform

What is Crownpeak Digital Experience Platform?
Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Crownpeak Digital Experience Platform?
Pros
- Helps Innovate
- Fair
- Friendly Negotiation
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Security
Analytics and Reporting
Content Repository
Management Interface
Standard Templates
Digital Asset Management
Multi Channel Support
E-Commerce Integration
Social Media Integration
Web Publishing Capabilities
Translation Facilitation
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Crownpeak Digital Experience Platform Reviews

Kiran R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
A fantastic SaaS-based CMS platform
Likeliness to Recommend
What differentiates Crownpeak Digital Experience Platform from other similar products?
Crownpeak DXM has managed to edge behind its peers as one of the leading Content Management System that is entirely deployed in a cloud-based environment. Its hosting capabilities are streamlined and it also provides personalized search. The content viewing
What is your favorite aspect of this product?
Its capacity to navigate across the content workflow and its flexibility to move back and forth as required. Another unique feature is its Digital Quality Management tool which keeps a vigilant check on the content quality and ensures the golden procedures are followed to the core.
What do you dislike most about this product?
The platform malfunctioned a couple of times while using due to some server error. We raised this issue to the customer support and it was resolved in 2 days. We could not find any other problem.
What recommendations would you give to someone considering this product?
If any business wishes to upgrade their website to a quality and audit-enabled Content Management System and also get it deployed with a decoupled workflow on a cloud-based platform, then Crownpeak DXM can be the right choice.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable

Janani M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great product
Likeliness to Recommend
What differentiates Crownpeak Digital Experience Platform from other similar products?
Headless and Hybrid CMS
What is your favorite aspect of this product?
AI features
What do you dislike most about this product?
Bit pricey
What recommendations would you give to someone considering this product?
Implementation could be a bit simpler
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service

Sasidhar M.
- Role: Finance
- Industry: Education
- Involvement: Vendor Management and Renewal
Submitted Oct 2024
Good Product
Likeliness to Recommend
What differentiates Crownpeak Digital Experience Platform from other similar products?
AI-powered features
What is your favorite aspect of this product?
Low code/ No code solutions availability
What do you dislike most about this product?
Implementation can be a bit complex
What recommendations would you give to someone considering this product?
Simplify implementation
Pros
- Caring
- Respectful
- Client Friendly Policies
- Acts with Integrity