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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

3% Negative
7% Neutral
90% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

87

Security and Access Control

85

Access Tracking

84

Version Control

84

Editor Functions

84

Publication Workflow

83

Searchability

83

Metrics and Reporting

82

Indexing and Classification

81

Check Out Check in

80

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

84

Breadth of Features

82

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

80

Availability and Quality of Training

80

Usability and Intuitiveness

79

Vendor Support

79

Confluence Reviews

Siddharth G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use, integrates well within Atlassian

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Ease of use and affordability with reliability

What is your favorite aspect of this product?

Fast and Reliable

What do you dislike most about this product?

The integrations with other products like Draw.io can be improved

What recommendations would you give to someone considering this product?

Definitely consider buying this. It is easy to use and integrates well with other Atlassian products

Pros

  • Reliable
  • Caring
  • Saves Time
  • Enables Productivity

Luisa Z.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great tool for knowledgebase documentation!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

This is a super helpful tool to centralize info and have every KB documentation in the same place, so that nothing falls within the cracks.

What is your favorite aspect of this product?

The integration with Jira works perfectly, I love how you can insert different Jira pieces when building out new docs. I love the team collaboration it allows and the real-time work you can do colaboratively as well.

What do you dislike most about this product?

Sometimes you and your teammates end up creating similar resources, so you end up having two version of the same that you have to manually check to see where the duplicates are.

What recommendations would you give to someone considering this product?

If you have a lot of internal documentation that you need to store in a way that can be easily indexed and searched, this is the tool for you!

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Jannat ul I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Confluence is a collaborative wiki.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a cutting-edge platform for collaborative document editing without sending copies. The ability to create templates is valuable. It's easy to use because input and content creation is simple, security and access are customizable, and it has many add-ons and plugins for integration with other software. Confluence is ideal for internal and external content sharing, our company's hub, and the best online document editor. It is used externally to share customer documentation, online help, and integration specifications on our product platform. That is a unique tool.

What is your favorite aspect of this product?

Confluence is a collaborative wiki that simplifies project planning, editing, multiple notes, task assignments, and feedback. It centralizes meetings, decisions, PRD, sprints, and outside documents. Confluence can organize and locate a lot of project documentation that is customizable and accessible to stakeholders and clients. Its intuitive user interface allows any PC user to use it and produce good results. Its intuitive user interface allows any PC user to use it and produce good results. The solution showed us where we were doing well and failing, helping us make better decisions.

What do you dislike most about this product?

Confluence's interface is confusing, and the preview function has issues rendering pages with scripts embedded within them. The fact that even a single corrupt page can bring an entire file to a halt is hugely frustrating to me. Unfortunately, it's not always clear which links go to which page in Confluence, given that the same page can have both long and short URLs.

What recommendations would you give to someone considering this product?

Confluence is not software for managing things; it is a place to store information. It integrates many productivity-boosting third-party platforms, and it manages documents instantly. It is scalable and flexible, and this platform optimizes collaboration. I would recommend it to other people.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Saves Time

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