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Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Editor Functions

84

Version Control

84

Searchability

83

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

81

Check Out Check in

81

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

85

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Vivek k.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

ideal for documentation and collaboration.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

confluence organizes cross-team documentation well.

What is your favorite aspect of this product?

centralized project papers make it easier for people to work together and keep track of documents. real-time editing and interaction with jira make work easier.

What do you dislike most about this product?

larger documents with many photos and links delay performance, making sophisticated project management difficult.

What recommendations would you give to someone considering this product?

ideal for atlassian jira-using documentation and project tracking teams.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Deepti Y.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Totally Satisfying and easy to use

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

It is easy to use its mobile accessibility is too useful which help in maintaining all task aligned easily.

What is your favorite aspect of this product?

Its mobile accessibility feature

What do you dislike most about this product?

Costing Part

What recommendations would you give to someone considering this product?

Its Centralized repository feature make it very unique and with it task management made too easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rohit Kumar G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product, but more features can be added

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Easy to useConfluence sets itself apart by integrating seamlessly into the Atlassian ecosystem, which facilitates easy collaboration with Jira and other tools.

What is your favorite aspect of this product?

My favorite aspect of Confluence is its collaborative editing feature, allowing multiple users to work on documents in real-time.

What do you dislike most about this product?

The interface can feel cluttered with numerous options, which may overwhelm users initially, making it challenging to navigate and find specific content quickly.

What recommendations would you give to someone considering this product?

I recommend investing time in learning key features like spaces, pages, and permissions.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

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