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Confluence Logo Award Winner Product Badge
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Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Editor Functions

84

Version Control

84

Searchability

83

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

81

Check Out Check in

81

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

85

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Abhishek J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Great Product for Document Management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence excels as a powerful team collaboration and knowledge-sharing platform, with seamless integration into the Atlassian suite, including Jira. Its wiki-like structure allows teams to organize information in a centralized, easily searchable space. Unlike competitors, Confluence offers robust project documentation and collaboration features, making it ideal for engineering and software development teams. Its scalability, from small teams to large enterprises, sets it apart from simpler note-taking tools like Notion.

What is your favorite aspect of this product?

My favorite aspect of Confluence is its deep integration with Jira, allowing for seamless collaboration between project management and documentation. It excels in keeping project-related information, wikis, and notes organized in one place. The platform's scalability and ability to serve as a comprehensive knowledge hub for teams, particularly in software development and engineering, make it indispensable for tracking and managing complex workflows across multiple teams

What do you dislike most about this product?

Confluence's user interface can feel cluttered and difficult to navigate, especially for non-technical users. It lacks the intuitive, visually appealing design of some competitors like Notion. Additionally, customizing pages or layouts is limited without technical knowledge, and search functionality sometimes struggles with large amounts of content, making it harder to quickly find specific information.

What recommendations would you give to someone considering this product?

Confluence is perfect for teams needing a centralized space for knowledge sharing and collaboration, especially those already using Atlassian products like Jira. It's ideal for project documentation, internal wikis, and real-time collaboration. However, for teams looking for more visual project management tools or easier-to-navigate interfaces, alternatives like Notion or ClickUp might be worth exploring as they provide simpler UI and task management features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation
  • Appreciates Incumbent Status

Karthika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Great Documentation tool

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence provide lot of ads ons like lucid chart, jira, I frames etc and easy to use.

What is your favorite aspect of this product?

Add ons like lucid chart, user friendlier.

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

If you are looking for a decent document developing tool which embed tableau dashboard, data bricks dashboard using iframe and embed charts confluence is the best tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rebacca F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The Collaborative Knowledge Hub

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

What makes Confluence special is how easy it is to use and its great teamwork features. I love that everyone can edit and comment at the same time.

What is your favorite aspect of this product?

My favorite aspect about Confluence is how it keeps everything organized like I can find documents, ideas, and projects without looking all over the place.

What do you dislike most about this product?

The part I do not like the most about Confluence is the access control system. Sometimes, it can get a little tricky when I want to share documents with my team. If someone does not have the right access, they cannot see important stuff, and that can slow us down.

What recommendations would you give to someone considering this product?

If you are thinking about using Confluence, I suggest trying the free trial first because this way, you can see if it works for your team. Also, make sure to think about your goals and check if Confluence has the right tools to help you do your best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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