What is Concur Travel?
Simplify travel management and let employees book business travel on their own, at the best rates, and within spending policies. SAP Concur solutions offer you a way to manage your travel program while capturing all the correct data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
4
Since last award
85 Plan to Renew
6
Since last award
75 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+67 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Concur Travel?
Pros
- Respectful
- Reliable
- Efficient Service
- Enables Productivity
Cons
- Leverages Incumbent Status
- Less Inspiring
- Inhibits Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Risk Management
Bank/Credit Card Integration
Policy Configuration/Implementation
Self-Service
Sustainability Reports
Notifications/Alerts/Updates
AI Driven Personalization
Mobile
Travel and Accommodation Booking
Expense Management
Itinerary Management
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Vendor Support
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Concur Travel Reviews
Steffan L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
Market Leader With Room For Improvement
Likeliness to Recommend
What differentiates Concur Travel from other similar products?
Concur stands out among similar products by offering a comprehensive and user-friendly platform that integrates both travel booking and expense reporting. It differentiates itself through extensive travel inventory, policy compliance features, seamless integration with other business software, mobile accessibility, global support, robust analytics, and a strong focus on security and compliance.
What is your favorite aspect of this product?
Efficiency: Users can book their business travel, capture receipts, and submit expense reports all in one place. This streamlines the entire travel and expense management process, reducing manual data entry and administrative overhead.
What do you dislike most about this product?
Concur should focus on enhancing its user interface to stay competitive with rivals in the Online Booking Tool (OBT) market.
What recommendations would you give to someone considering this product?
it's advisable to thoroughly assess their organization's travel and expense needs, ensure seamless integration with existing systems, customize policies, prioritize user training, enforce policy compliance, encourage mobile usage, leverage reporting and analytics, and stay informed about updates and security measures to optimize the platform for efficient travel and expense management.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Security Protects
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features
Robyn M.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2023
Best fit for organization
Likeliness to Recommend
What differentiates Concur Travel from other similar products?
Mobile app; integration; self serve features
What is your favorite aspect of this product?
Mobile app
What do you dislike most about this product?
How receipts are attached if not using the mobile app.
What recommendations would you give to someone considering this product?
Improve web version.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Ishraq D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
Always avails your expense and reimbursement data
Likeliness to Recommend
What differentiates Concur Travel from other similar products?
The program does not complicate the reporting and requirements. Approvals run quickly through the system.
What is your favorite aspect of this product?
We can customize and input our own controls to ensure than any fraudulent activity is prevented.
What do you dislike most about this product?
There is no way to bypass order approval which sometimes can create a back log if some staff are out of office.
What recommendations would you give to someone considering this product?
Quickly put a request for hotel booking, flight booking and car rentals and everything proceed simultaneously.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing