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Fiserv

Clover Flex

6.2 /10

15 Reviews Write a Review

What is Clover Flex?

The flexible solution designed to meet your full range of payment and point-of-sale needs. The Clover Flex is the all-in-one device with the built-in capabilities to help you serve customers better—whether at the counter, in line, at the table or in the salon chair.

Company Details

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Clover Flex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Clover Flex.

70 Likeliness to Recommend

67 Plan to Renew

67 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clover Flex?

7% Negative

20% Neutral

73% Positive

Pros

Enables Productivity
Security Protects
Reliable
Transparent

Cons

Under Delivered
Vendor's Interest First

Feature Ratings

Average 76

Sales Transactions

Cash Register Point of Purchase Devices

Inventory Control

Customer Account Management

PCI and EMV Compatible

Pricing Promotions

Employee Management

Employee Mobile

Online Integrations Web Store

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Average 74

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Clover Flex Reviews

SHANNON J.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

User friendly features do not disappoint .

Likeliness to Recommend

5 /10

What differentiates Clover Flex from other similar products?

Ease of use and variety of products

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

None Love all of it

What recommendations would you give to someone considering this product?

Get training

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Vendor Friendly Policies
Less Fair

Shawn T.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

easy to use and a seamless interface. Simple.

Likeliness to Recommend

6 /10

What differentiates Clover Flex from other similar products?

the ease of the interface. Seamless. User friendly.

What is your favorite aspect of this product?

The fundamentals are easy to use.

What do you dislike most about this product?

Slow reaction

What recommendations would you give to someone considering this product?

it support

Pros

Performance Enhancing
Respectful
Fair
Transparent

Cons

Wastes Time

Latest Research

Clover Flex

What is Clover Flex?

Company Details

Need Assistance?

Awards & Recognition

Clover Flex Ratings

70 Likeliness to Recommend

67 Plan to Renew

67 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Clover Flex?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Clover Flex Reviews

SHANNON J.

User friendly features do not disappoint .

Likeliness to Recommend

Pros

Cons

Shawn T.

easy to use and a seamless interface. Simple.

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Inventory Control

Customer Account Management

PCI and EMV Compatible

Pricing Promotions

Employee Management

Employee Mobile

Online Integrations Web Store

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Breadth of Features