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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Leads Generation
Scheduled Availability
Multi-channel
Learning and Adaptability
Personalized Service
Wayfinding
Workflow Processing
Integration With CRM
Natural Language Processing
Application Programming Interface
Knowledgebase
Vendor Capability Ratings
Business Value Created
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
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Birdeye Reviews
Garry M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2021
Dedicated and Outstanding Virtual Engaging App
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Interactions accepts and synthesis both text and calls input, which is the common way of communications. Moreover, Birdeye Interactions the development of an artificial intelligence feature in the program is a plus.
What is your favorite aspect of this product?
Birdeye Interactions processes even natural languages, and has a transcription which is accurate and always ready. Again, Birdeye Interactions has a lead generating tool, allowing the CRM to be operative in the company.
What do you dislike most about this product?
Birdeye Interactions has made us attain the right virtual engagement that we require, giving us a straight concept of texting, CRM, and even calls. More so, the reason for Birdeye Interactions is to create a straightforward way of discussion,. which it attains.
What recommendations would you give to someone considering this product?
Birdeye Interactions is the less dramatic program, in matters virtual communication and chats. The tool has a dream of swift discussion among people, more so clients, and instant messaging. Therefore, join the train and have the services from the tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mwangi G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Best Tool For Customer Interactions
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Interactions offers three main critical feature namely ability to live chat, texting, and send bulk messages. All these makes customer interactions easy.
What is your favorite aspect of this product?
I like that Birdeye Interactions is multipurpose. The software is cost effective and easy to use. The software offers some of the best virtual assistance feature
What do you dislike most about this product?
No regrets as Birdeye Interactions offers the best features
What recommendations would you give to someone considering this product?
For people considering Birdeye Interactions, I would encourage them to go ahead and deploy the software because it works well
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Zora W.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2021
Birdeye Interactions Review
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Interactions makes a great tool to connect with customers and leads through live chat, bulk messaging and texting - No many software in this category can do this.
What is your favorite aspect of this product?
Using Birdeye Interactions is easy thanks to the easy to understand dashboard. The software comes with great features making live chat, business bulk messaging and texting easy It is affordable.
What do you dislike most about this product?
I haven't had any bad experiences with Birdeye Interactions.
What recommendations would you give to someone considering this product?
Birdeye Interactions has so far worked well in our business and I think it is one tool that will take your business to the next level. Go for it.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service
