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Acuity Scheduling Logo Award Winner Product Badge
Acuity Scheduling Logo Award Winner Product Badge
Squarespace Inc

Acuity Scheduling

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Acuity Scheduling
8.7 /10

What is Acuity Scheduling?

Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.

Company Details


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Awards & Recognition

Acuity Scheduling won the following awards in the Appointment Scheduling category

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Acuity Scheduling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Acuity Scheduling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Acuity Scheduling?

3% Negative
2% Neutral
95% Positive

Pros

  • Helps Innovate
  • Fair
  • Transparent
  • Enables Productivity

Feature Ratings

Average 88

Scheduling Link Creation

90

Calendar Integration

89

Real-Time Calendar View

89

Availability Preferences

87

Automated Notifications

87

Customizable Branding

87

Mobile

87

3rd Party Integration

85

Analytics and Reporting

84

Payment Processing

84

Vendor Capability Ratings

Average 87

Business Value Created

89

Usability and Intuitiveness

89

Ease of Data Integration

88

Ease of Customization

88

Ease of Implementation

87

Breadth of Features

87

Ease of IT Administration

87

Vendor Support

87

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

86

Quality of Features

86

Acuity Scheduling Reviews

Meredith H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Amazing Product

Likeliness to Recommend

9 /10

What differentiates Acuity Scheduling from other similar products?

The seamless integration with Zoom is particularly useful for virtual meetings, making it a standout feature if I need to coordinate online appointments.

What is your favorite aspect of this product?

I can customize appointment types, forms, and availability, which allows for a flexible setup that matches my specific needs.

What do you dislike most about this product?

The reporting and analytics features are not as robust as I might need for in-depth data analysis.

What recommendations would you give to someone considering this product?

Get input from team members or clients who interact with the tool to understand their experiences and any issues they encounter.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rachel C.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

The Way To "Never Miss An Appointment"

Likeliness to Recommend

9 /10

What differentiates Acuity Scheduling from other similar products?

Not much, but it's more accessible and easy to use on all its available platforms.

What is your favorite aspect of this product?

The automatic notifications and reminders as they have significantly reduced no-shows on appointments

What do you dislike most about this product?

Overwhelming initial set up especially when you prefer to do all necessary customisations and integrations during implementation

What recommendations would you give to someone considering this product?

It's efficiency and reliability for scheduling and booking appointments clearly justifies the cost

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Agnes V.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Simple Superb Appointment Scheduler

Likeliness to Recommend

10 /10

What differentiates Acuity Scheduling from other similar products?

Acuity Scheduling is simple and all-round relevant. It does exactly what an Appointment Scheduler needs to do. You won't jump into features YOU DON'T NEED.

What is your favorite aspect of this product?

Simple and clean design

What do you dislike most about this product?

Lots of conflicts with my desktop's native calendar software.

What recommendations would you give to someone considering this product?

Disable your native calendar tool prior to installing Acuity to avoid disruption of service.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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