IT Research & Diagnostics | Info-Tech Research Group

Guided implementations are uniquely valuable experiences included with your membership. An analyst from the team who wrote the research spends time with you over the phone, at key project milestones, to advise, coach, and offer insight. The service is available across our entire range of projects and core processes.

Each Guided Implementation saves an average of $22,517 and 14 days of valuable IT resources.

Create a Right-Sized DR Plan

Days saved 14

$24k

Average Dollars Saved

Standardize the Service Desk

Days saved 23

$16k

Average Dollars Saved

Take Control of Microsoft Licensing

Days saved 6

$73k

Average Dollars Saved

Build a User-Facing Service Catalog

Days saved 27

$10k

Average Dollars Saved

Define an IT Strategy Roadmap

Days saved 12

$53k

Average Dollars Saved

Implement Agile Practices That Work

Days saved 15

$4k

Average Dollars Saved

Develop a Telephony & UC Strategy

Days saved 43

$17k

Average Dollars Saved

Develop a PPM Strategy

Days saved 29

$44k

Average Dollars Saved

Grow Your Own PPM Solution

Days saved 20

$14k

Average Dollars Saved

Assess and Optimize EA Capabilitiy

Days saved 23

$32k

Average Dollars Saved

Develop a Business Continuity Plan

Days saved 16

$30k

Average Dollars Saved

Design an EA Stategy

Days saved 29

$44k

Average Dollars Saved

Acquire Infrastructure Services

Days saved 7

$110k

Average Dollars Saved

Maximize Value of Vendor Relationships

Days saved 34

$38k

Average Dollars Saved

Implement a Vendor Selection Process

Days saved 17

$50k

Average Dollars Saved

Transition Licensing to the MS Cloud

Days saved 5

$30k

Average Dollars Saved

Sample Guided Implementations

Every guided implementation starts with a scoping call to determine the project need and align these needs to our best practice methodologies. We have coverage in hundreds of projects across all areas of IT.

Bridge IT and the Business With Business Architecture

Engage

Call #1 Introduce Info-Tech’s business architecture methodology.
Call #2 Develop a stakeholder engagement strategy.
Call #3 Review the stakeholder engagement strategy.

Model

Call #1 Create a strategy map & define value streams.
Call #2 Model business capability maps.
Call #3 Map value streams to business capabilities.

Drive

Call #1 Introduce Info-Tech's capability assessment framework.
Call #2 Create and assess application capability map.
Call #3 Analyze investments through initiative portfolio maps.

Build a Continual Improvement Plan for the Service Desk

Focus

Call #1 Determine the goals of the continual improvement plan, and align them to organizational goals and strategy.
Call #2 Identify critical success factors for the project, conduct a service desk audit, and review the results.

Build

Call #1 Brainstorm and prioritize continual improvement initiatives for the service desk.
Call #2 Draw on the prioritized list of service desk initiatives to build a continual improvement plan and strategic roadmap.

Run

Call #1 Build a plan to communicate progress, promote the benefits of the projects, and reflect on lessons learned.

Build a Security Governance and Management Plan

Assess security requirements

Call #1 Understand the value and challenges of security governance and management to create your business case.
Call #2 Define your risk tolerance and determine your security pressure posture.

Perform a gap analysis

Call #1 Perform a current state assessment of your capabilities and maturity levels.
Call #2 Establish the governance and management target state.

Develop gap initiatives

Call #1 Identify where there are existing gaps and where initiatives should be built.
Call #2 Prioritize the gaps based on resources and efforts to create an implementation timeline.

Implement gap initiatives

Call #1 Review and finalize the governance and management roadmap and action plan.
Call #2 Build out your governance and management deliverables.

Define an IT Strategy and Roadmap

Guided Implementation

Call #1 Determine mandate and scope
Call #2 Assess drivers and constraints
Call #3 Evaluate the current state of IT
Call #4 Develop a target state vision
Call #5 Define the transition initiatives
Call #6 Build a roadmap
Call #7 Execute your IT strategy

Design & Build a User-Facing Service Catalog

Launch the project

Call #1 Identify the project leader with the appropriate skills.
Call #2 Assemble a well-rounded project team.
Call #3 Develop a mission statement and change messages.

Identify enterprise services

Call #1 Create a comprehensive list of enterprise services that are used across the organization.
Call #2 Create a categorization scheme that is based on the needs of the business users.

Identify line of business services

Call #1 Walk through the two Info-Tech methodologies and understand which one is applicable.
Call #2 Define LOB services using the appropriate methodology.

Complete service definitions

Call #1 Decide what should be included and what should be kept internal for the service record design.
Call #2 Complete the full service definitions.

Develop a Project Portfolio Management Strategy

Get executive buy-in for your PPM strategy

Call #1 Scoping call: discuss the current state of PPM and review strategy options.
Call #2 Understand how to wireframe realistic process goals, rooted in your PPM strategic expectations, that will be sustained by the organization.

Align PPM processes to your strategic goals

Call #1 Examine your current-state PPM process and create a high-level description of the target-state process for each of the five PPM processes (1-2 calls per process).

Complete your PPM strategic plan

Call #1 Assess your PPM tool requirements to help support your processes.
Call #2 Determine the costs and potential benefits of your PPM practice.

Develop a Business Continuity Plan

Guided Implementation

Call #1 Define the BCP pilot parameters
Call #2 Identify existing business processes, dependencies, and alternatives
Call #3 Determine the desired (target) recovery timeline
Call #4 Determine the current achievable recovery timeline
Call #5 Identify and prioritize projects to close recovery timeline gaps and mitigate risks
Call #6 Document and validate the desired-state incident response plan
Call #7 Create a plan to complete the BCP process for remaining business units and initiate ongoing BCM

Maximize the Benefits from Enterprise Applications with a Center of Excellence

Create a vision for the CoE

Call #1 Understand the significance of building a CoE for your enterprise application. Define the scope of the CoE and identify stakeholders.
Call #2 Align the CoE goals with corporate objectives.
Call #3 Understand the four defining elements of the CoE Operating Model. Determine current support capability under each element.

Design the CoE future state

Call #1 Analyze and classify requirements.
Call #2 Identify CoE initiatives to address classified requirements.
Call #3 Create a map of the ideal state that ties identified initiatives with the CoE Operating Model.

Develop a CoE roadmap

Call #1 Assess the capabilities required to build the CoE.
Call #2 Prioritize CoE initiatives and identify any dependencies.
Call #3 Measure and track the success of each initiative using KPIs.

Transform IT Through Strategic Organizational Design

Guided Implementation

Call #1 Structure the project
Call #2 Prioritize IT capabilities
Call #3 Build the IT organizational sketch
Call #4 Build the target structure
Call #5 Implement changes

Extensive Coverage

Because our guided implementations are tied to our research, we have extensive coverage to help you solve your most complex IT problems including accelerating key projects, improving core processes, and becoming a better manager. Become a member, gain instant access to all these topics, and support yourself with access to our world-class analysts!

Featured Research

Optimize the IT Operating Model

Enhance how IT adds value for consumers of technology services.

CIO

People & Leadership

Attract & Select Engage Lead Leadership & People Manage & Coach Train & Develop

Strategy & Governance

Cost & Budget Management Innovation IT Governance, Risk & Compliance IT Strategy Organizational Design Service Management

Value & Performance

Manage Business Relationships Performance Measurement Program & Project Management

Featured Research

Modernize the Network

Merely replacing yesterday’s equipment will not prepare your network to meet the needs of tomorrow.

Infrastructure & Operations

End User Computing

Disruptive & Emerging Technologies End-User Computing Applications End-User Computing Devices End-User Computing Strategy Voice & Video Management

I&O Process Management

Asset Management Availability & Capacity Management Operations Management Strategy and Organizational Design

Networks & Data Center

Availability & Performance Management Cloud Strategy Data Center & Facilities Optimization Data Center & Facilities Strategy Network Management Server Optimization Storage & Backup Optimization

Operations

DR and Business Continuity I&O Finance & Budgeting Service Desk

Featured Research

Select an EA Tool Based on Business and User Need

Not all EA tools are made the same.

Enterprise Architecture

Data & Business Intelligence

Big Data Business Intelligence Strategy Data Management Enterprise Integration

Strategy & Operating Model

Architecture Domains Cloud Strategy IT Governance, Risk & Compliance IT Strategy Organizational Design Strategy & Operating Model

Featured Research

Select and Implement an ERP Solution

Selecting a best-fit solution requires balancing needs, cost, and capability.

Applications

Application Development

Architecture & Strategy Development Maintenance Mobile Development Requirements & Design Testing, Deployment, & QA

Business Processes

Business Analysis Optimization Selection & Implementation

Enterprise Applications

Customer Relationship Management Enterprise Resource Planning Human Resource Systems Marketing Solutions

Featured Research

Develop a Project Portfolio Management Strategy

Time is money; spend it wisely.

Project & Portfolio Management

Project Management Office

Portfolio Management Project Management Project Management Office

Requirements & Analysis

Business Analysis Requirements & Design

Value & Performance

Manage Business Relationships Performance Measurement

Featured Research

Build a Business-Aligned Data Architecture Optimization Strategy

Optimizing your data architecture requires a prioritized and tactical plan for the people, processes, and technology, not just data models.

Data & Business Intelligence

Data Management & Governance

Big Data Business Intelligence Strategy Data Management Enterprise Integration

Enterprise Information Management

Collaboration Platforms & Tools Enterprise Content Management (DAM) Enterprise Information Management

Featured Research

Select and Implement a Next Generation Endpoint Protection Solution

Today’s security battles are fought at the endpoint.

Security

Security Operations

Data & Endpoint Security Identity & Access Management Risk Analysis, Incident Response & Threat Intelligence Security Processes & Operations

Security Strategy & Governance

Governance, Risk & Compliance Secure Cloud & Network Architecture Security Processes & Operations Strategy & Governance

Featured Research

Make Prudent Decisions When Increasing Your Salesforce Footprint

Salesforce’s previous purchasing transparency has diminished, making it critical to understand licensing methods, and foreshadows compliance audits.

Vendor Management

Evaluation

Applications Vendor Landscapes Infrastructure Vendor Landscapes Security Vendor Landscapes

Strategy

Vendor Management

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