service level agreements
Reduce Risk With Rock-Solid Service-Level Agreements
Blueprint: Vendor Management
Customers struggle to understand and evaluate what’s in the SLA and if they are meaningful and to protect their investment. Not understanding the details of SLAs applicable to various types of service (SaaS, MSP, Service Desk, DR, ISP) can lead to financial and compliance risk for the...
Hold service providers more accountable to their contractual obligations with meaningful SLA components and remedies.
Customers struggle to understand and evaluate what’s in the SLA and if they are meaningful and to protect their investment. Not understanding the details of SLAs applicable to various types of service (SaaS, MSP, Service Desk, DR, ISP) can lead to financial and compliance risk for the organization as well as poor customer satisfaction.. Hold.
Reduce Risk With Rock-Solid Service-Level Agreements – Executive Brief
Note: Vendor Management
Read this Executive Brief to understand the challenges that IT leaders and contract administrators face when trying to understand the complex elements and components of SLAs and the framework required to manage them.
Blueprint Overview: Reduce Risk With Rock-Solid Service-Level Agreements
Video: Vendor Management
Hold service providers more accountable to their contractual obligations with meaningful SLA components and remedies.
SLA Manager
Job Description: Job Descriptions
The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications. This includes developing, managing, and administering service management best practices. The SLA Manager will...
The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications. The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered.
Ensure Cloud Security in IaaS, PaaS, and SaaS Environments
Blueprint: Security
This blueprint will comprehensively evaluate your hosted cloud risk profile to determine what unique security controls your organization requires to secure its cloud environment. SLAs, contract negotiations, vendor management, and ongoing governance will ensure quick and maintained security.
Keep your information security risks manageable when leveraging the benefits of cloud computing.
Use this template to document the specific security requirements of your potential SaaS vendor.. Use this template to document the specific security requirements of your potential SaaS vendor. The template includes the following sections:Security Control RequirementsAuditability RequirementsGovernabilityInteroperability.
SaaS Service Level Agreement Template
Templates And Policies: Security
Use this template to document the specific security requirements of your potential SaaS vendor.
IaaS and PaaS Service Level Agreement Template
Templates And Policies: Security
Use this template to document the specific security requirements of your potential IaaS or PaaS vendor.
Mergers & Acquisitions: The Sell Blueprint
Blueprint: CIO
IT has always been an afterthought in the M&A process. IT needs to stop waiting to be invited to the divestiture table. They need to suggest that the table be constructed and actively work toward achieving the strategic objectives of the business.
For IT leaders who want to have a role in the transaction process when their business is engaging in an M&A sale or divestiture.
C... The final service level agreement (SLA) document is a reflection of the insights gained from the entire creation process. Use this template to document an internal SLA that incorporates insights from both the business and IT.Focus on the following sections for the Service Catalog SLA.Service Transactions: Document the current and ideal.
Service Catalog Internal Service Level Agreement Template
Templates And Policies: Infrastructure & Operations
Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
Improve IT-Business Alignment Through an Internal SLA
Blueprint: Infrastructure & Operations
The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks current service levels, IT is not able to effectively address perception issues.
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Use this template to document an internal SLA that incorporates insights from both the business and IT.Focus on the following sections for the availability and reliability SLA.Application/System Tier Criticality Description: Scale to which the applications/systems will be measured against to determine their criticality category.Service.
Availability Internal Service Level Agreement Template
Templates And Policies: Infrastructure & Operations
Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
SLA Project Roadmap Tool
Tool: Infrastructure & Operations
Document the projects that will improve current service levels and better satisfy the needs of the business.
Service Desk Internal Service Level Agreement Template
Templates And Policies: Infrastructure & Operations
Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
Internal SLA Process Flowcharts
Templates And Policies: Infrastructure & Operations
Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
Security Service Catalog Template
Tool: Security
Use this catalog template to create a formal list of information security services offered and service level agreements.
Use this catalog template to create a formal list of information security services offered and service level agreements. Security services refer to the ... A formalized security services document will: Set clear expectations of the security department’s capabilitiesHelp justify the cost of securityAllow the security team to determine the resources.
Service Management Maturity Assessment
Tool: Small Enterprise Resources
This tool will help identify your organization's current service management maturity level.
This tool will help identify your organization's current service management maturity level.. This tool will help identify your organization's current service management maturity level. It will focus on six key process areas: service portfolio content, service portfolio processes, service level agreements, service catalog, change management,.
Oracle Field Service
SoftwareReviews: Software Product
Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.
Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by.
Comarch Business Support Systems
SoftwareReviews: Software Product
Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs (Service Level Agreements), increasing customer satisfaction and minimizing losses resulting from SLA complaints.
Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs (Service Level Agreements), increasing customer satisfaction and minimizing losses resulting from SLA complaints.
Kenna Security Offers Vulnerability Management Options: Kenna.VM & Kenna.VI
Vendor Research: Security
Kenna Security deployed their new data driven vulnerability management program, Kenna.VM and accessory program, Kenna.VI. Released on April 28th, Kenna.VM was created with the purpose to set service-level agreements (SLAs) with risk tolerance in mind.
Released on April 28th, Kenna.VM was created with the purpose to set service-level agreements (SLAs) with risk tolerance in mind. Released on April 28, Kenna.VM was created with the purpose to set service-level agreements (SLAs) with risk tolerance in mind. The product offers a strong analytical source from which to manage and understand your.
Comarch Service Fulfilment
SoftwareReviews: Software Product
Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs (Service Level Agreements), increasing customer satisfaction and minimizing losses resulting from SLA complaints.
Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs (Service Level Agreements), increasing customer satisfaction and minimizing losses resulting from SLA complaints.
Ensure Business Alignment in Managed Service Agreements
Blueprint: Vendor Management
Building a comprehensive, business-aligned managed service contract is not about reinventing the wheel, but about pursuing the right process, rigorously. The foundation lies in basic yet critical steps – follow the right ones to set the stage for long-term value.
Prepare your organization to maximize value from your managed service providers.
An Excel-based tool to assess a proposed contract from a managed service provider to ensure business alignment.. This tool guides you through a robust review and evaluation process for draft managed service agreements before they are signed. Use this tool to identify and prioritize the terms, conditions, and clauses that are critical to your.
Managed Service Agreement Evaluation Tool
Tool: Vendor Management
An Excel-based tool to assess a proposed contract from a managed service provider to ensure business alignment.
Managed Service Contract Review Workbook
Tool: Vendor Management
An Excel-based workbook containing a set of tools and templates used in this blueprint’s activities.
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