service level agreements
Build an Extensible Data Warehouse Foundation
Blueprint: Data & Business Intelligence
Data warehouse projects are some of the most challenging projects for IT because of its complexity, but it is still a technology that helps you gain competitiveness. The key to success is to build it in manageable pieces and integrate those pieces based on a well-architected foundation with...
Establish a well-architected core model with just enough oversight and governance.
A data warehouse is the central place to provision data to analytics and business users. Use this service level agreement (SLA) template to effectively communicate service agreements to end users.Sections in the agreement include:Service DescriptionSupport HoursService AvailabilityReliabilityWait TimeChanges and Review.
Data Warehouse Service Level Agreement
Templates And Policies: Enterprise Architecture
A data warehouse is the central place to provision data to analytics and business users. Use this Agile Data Warehouse Service Level Agreement (SLA) template to effectively communicate service agreements to end users.
Improve IT-Business Alignment Through an Internal SLA
Blueprint: Infrastructure & Operations
The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks current service levels, IT is not able to effectively address perception issues.
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Improving service levels is a marathon, not a sprint.
SLA Project Roadmap Tool
Tool: Infrastructure & Operations
Document the projects that will improve current service levels and better satisfy the needs of the business.
Service Catalog Internal Service Level Agreement Template
Templates And Policies: Infrastructure & Operations
Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
Availability Internal Service Level Agreement Template
Templates And Policies: Infrastructure & Operations
Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
Service Desk Internal Service Level Agreement Template
Templates And Policies: Infrastructure & Operations
Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
Internal SLA Maturity Scorecard Tool
Tool: Infrastructure & Operations
Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
Improve IT-Business Alignment Through an Internal SLA – Executive Brief
Note: Infrastructure & Operations
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Internal SLA Process Flowcharts
Templates And Policies: Infrastructure & Operations
Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
Reduce Risk With Rock-Solid Service-Level Agreements
Blueprint: Vendor Management
Customers struggle to understand and evaluate what’s in the SLA and if they are meaningful and to protect their investment. Not understanding the details of SLAs applicable to various types of service (SaaS, MSP, Service Desk, DR, ISP) can lead to financial and compliance risk for the...
Hold service providers more accountable to their contractual obligations with meaningful SLA components and remedies.
Service Level Agreement SLA KPIs Metrics SLA metrics Service levels SLO service level objectives. SLA Management Framework Executive Brief required elements SLA templates service providers insight requirements risks SLAs knowledge.
Reduce Risk With Rock-Solid Service-Level Agreements – Executive Brief
Note: Vendor Management
Read this Executive Brief to understand the challenges that IT leaders and contract administrators face when trying to understand the complex elements and components of SLAs and the framework required to manage them.
SLA Template & Metrics Reference Guide
Tool: Vendor Management
Use this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types.
SLA Evaluation Tool
Tool: Vendor Management
This tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA.
Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery
Blueprint: Infrastructure & Operations
IT infrastructure outsourcing has become commonplace. Success requires careful planning and diligent execution.
There are very few IT infrastructure components you should be housing internally – outsource everything else.
A co-location Service Level Agreement (SLA) provides a definition of performance for the negotiated service. SLAs ensure accountability on the part of the service provider and also determine the price of the service. Understand and develop expectations on co-location vendor SLAs using a real world example and template..
Data Center Co-location SLA & Service Definition Template
Templates And Policies: Enterprise Architecture
A co-location Service Level Agreement (SLA) provides a definition of performance for the negotiated service. SLAs ensure accountability on the part of the service provider and also determine the price of the service. Understand and develop expectations on co-location vendor SLAs using a real...
Service Management Maturity Assessment
Tool: Small Enterprise Resources
This tool will help identify your organization's current service management maturity level.
This tool will help identify your organization's current service management maturity level.
Oracle Field Service
SoftwareReviews
Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.
Oracle Field Service. software-reviews. Oracle. Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns..
SLA Manager
Job Description: Job Descriptions
The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications. This includes developing, managing, and administering service management best practices. The SLA Manager will...
The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications.
Security Service Catalog Template
Tool: Security
Use this catalog template to create a formal list of information security services offered and service level agreements.
A formalized security services document will: Set clear expectations of the security department’s capabilitiesHelp justify the cost of securityAllow the security team to determine the resources required to enable business activitiesUse this catalog template to create a formal list of information security services offered and service level agreements.
SLA Hocus Pocus
Note: Vendor Management
Historically, vendor-provided service-level agreements (SLAs) have been moderately valuable (at best) for customers, but even those are disappearing. Through sleight of hand and other diversion tactics, vendors are channeling Houdini to escape any meaningful commitments.
Historically, vendor-provided service-level agreements (SLAs) have been moderately valuable (at best) for customers, but even those are disappearing.
Comarch Service Fulfilment
SoftwareReviews
Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs (Service Level Agreements), increasing customer satisfaction and minimizing losses resulting from SLA complaints.
Comarch Service Fulfilment. software-reviews. Comarch. Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs (Service Level Agreements), increasing customer satisfaction and minimizing losses resulting from SLA complaints..
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