Assessing the value of a service is an essential step to understanding whether or not the service truly adds or enables value. The decisions obtained through this tool will guide decision making, giving emphasis and prioritization to services that are high-value, and improving or retiring services that are low-value.
The tool contains the following:
- Contextualize Business Value
- Organizational Readiness
- Select Value Drivers
- Complete the Value Assessment
- Analyze the Value Result