- There are no standardized processes for the intake of new ideas and no consistent view of the drivers needed to assess the value of these ideas.
- IT is spending money on low-value services and doesn’t have the ability to understand and track value in order to prioritize IT investment.
- CIOs are not trusted to drive innovation.
Our Advice
Critical Insight
- The service portfolio empowers IT to be a catalyst in business strategy, change, and growth.
- IT must drive value-based investment by understanding value of all services in the portfolio.
- Organizations must assess the value of their services throughout their lifecycle to optimize business outcomes and IT spend.
Impact and Result
- Optimize IT investments by prioritizing services that provide more value to the business, ensuring that you do not waste money on low-value or out-of-date IT services.
- Ensure that services are directly linked to business objectives, goals, and needs, keeping IT embedded in the strategic vision of the organization.
- Enable the business to understand the impact of IT capabilities on business strategy.
- Ensure that IT maintains a strategic and tactical view of the services and their value.
- Drive agility and innovation by having a streamlined view of your business value context and a consistent intake of ideas.
- Provide strategic leadership and create new revenue by understanding the relative value of new ideas vs. existing services.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
Client
Experience
Impact
$ Saved
Days Saved
Transport Canada
Guided Implementation
9/10
N/A
N/A
This was a really good session that enlightened me on an area outside of my usual scope, which I expect to use for a stronger strategy overall. Alt... Read More
Toronto Police Service
Guided Implementation
9/10
N/A
2
Best...found something not that I thought of. Worst...nothing
Statistics New Zealand
Guided Implementation
7/10
$2,421
10
Workshop: Lead Strategic Decision Making With Service Portfolio Management
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Establish the Service Portfolio
The Purpose
- Establish and understand the service portfolio process by setting up the Service Portfolio Worksheet.
- Understand at a high level the steps involved in managing the service portfolio.
Key Benefits Achieved
- Adapt the Service Portfolio Worksheet to organizational needs and create a plan to begin documenting services in the worksheet.
Activities
Outputs
Review the Service Portfolio Worksheet.
- Knowledge about the use of the Service Portfolio Worksheet.
Adapt the Service Portfolio Worksheet.
- Adapt the worksheet to reflect organizational needs and structure.
Module 2: Develop a Value Assessment Framework
The Purpose
- Understand the need for a value assessment framework.
Key Benefits Achieved
- Identify the organizational context of value through a holistic look at business objectives.
- Leverage Info-Tech’s Value Assessment Tool to validate and determine service value.
Activities
Outputs
Understand value from business context.
- Alignment on value context.
Determine the governing body.
- Clear roles and responsibilities established.
Assess culture and organizational structure.
- Ensure there is a supportive organizational structure and culture in place.
Complete the value assessment.
- Understand how to complete the value assessment and obtain a value score for selected services.
Discuss value assessment score.
- Understand how to interpret the service value score.
Module 3: Manage Intake and Assessment of Initiatives
The Purpose
- Create a centralized intake process to manage all new service ideas.
Key Benefits Achieved
- Encourage collaboration and innovation through a transparent, formal, and centralized service intake process.
Activities
Outputs
Review or design the service intake process.
- Create a centralized process for service intake.
Review the Service Intake Form.
- Complete the Service Intake Form for a specific initiative.
Design a process to assess and transfer service ideas.
- Have a process designed to transfer approved projects to the PMO.
Design a process to transfer completed services to the service catalog.
- Have a process designed for transferring of completed services to the service catalog.
Module 4: Assess Active Services
The Purpose
- Continuously validate the value of existing services.
Key Benefits Achieved
- Ensure services are still providing the expected outcome.
- Clear next steps for services based on value.
Activities
Outputs
Discuss/review management of active services.
- Understand how active services must be assessed throughout their lifecycles.
Complete value assessment for an active service.
- Understand how to assess an existing service.
Determine service value and usage.
- Place the service on the 2x2 matrix based on value and usage.
Determine the next step for the service.
- Understand the appropriate next steps for services based on value.
Document the decision regarding the service outcome.
- Formally document the steps for each of the IRMR options.
Module 5: Manage and Communicate Your Service Portfolio
The Purpose
- Communicate and implement the service portfolio within the organization.
Key Benefits Achieved
- Obtain buy-ins for the process.
- Create a mechanism to identify changes within the organization and to seek out continuous improvement opportunities for the service portfolio management process and procedures.
Activities
Outputs
Create a communication plan for service portfolio and value assessment.
- Document the target audience, the message, and how the message should be communicated.
Create a communication plan for service intake.
- Document techniques to encourage participation and promote participation from the organization.
Create a procedure to continuously validate the process.
- Document the formal review process, including cycle, roles, and responsibilities.