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Satisfy Customer Requirements for Information Security

Add business value with SOC 2 or ISO 27001 certification.

  • Your customers and potential customers are increasingly demanding assurance that you will meet their information security requirements.
  • Responding to these assurance demands requires ever more effort from the security team, which distracts them from their primary mission of protecting the organization.
  • Every customer seems to have their own custom security questionnaire they want you to complete, increasing the effort you have to expend to respond to them.

Our Advice

Critical Insight

  • Your security program can be a differentiator and help win and retain customers.
  • Value rank your customers to right-size the level of effort your security team dedicates to responding to questionnaires.
  • SOC 2 or ISO 27001 certification can be an important part of your security marketing, but only if you make the right business case.

Impact and Result

  • CISOs need to develop a marketing strategy for their information security program.
  • Ensure that your security team dedicates the appropriate amount of effort to sales by value ranking your potential customers and aligning efforts to value.
  • Develop a business case for SOC 2 or ISO 27001 to determine if certification makes sense for your organization, and to gain support from key stakeholders.

Satisfy Customer Requirements for Information Security

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should proactively satisfy customer requirements for information security, review Info-Tech’s methodology, and understand the ways we can support you in completing this project.

1. Manage customer expectations for information security

Identify your customers’ expectations for security and privacy, value rank your customers to right-size your efforts, and learn how to impress them with your information security program.

2. Select a certification path

Decide whether to obtain SOC 2 or ISO 27001 certification, and build a business case for certification.

3. Obtain and maintain certification

Develop your certification scope, prepare for the audit, and learn how to maintain your certification over time.


Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

9.0/10


Overall Impact

$247


Average $ Saved

2


Average Days Saved

Client

Experience

Impact

$ Saved

Days Saved

Axiom Medical Consulting

Guided Implementation

9/10

N/A

2

Delta Dental Plan Of Colorado

Guided Implementation

8/10

$1,916

N/A


About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Member Rating

9.0/10
Overall Impact

$247
Average $ Saved

2
Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Try Our Guided Implementations

Get the help you need in this 3-phase advisory process. You'll receive 8 touchpoints with our researchers, all included in your membership.

Guided Implementation #1 - Manage customer expectations for information security
  • Call #1 - Understand your customers and their security and privacy drivers.
  • Call #2 - Build a customer value ranking matrix.
  • Call #3 - Review options for satisfying customer expectations.

Guided Implementation #2 - Select a certification path
  • Call #1 - Review certification options and select a path.
  • Call #2 - Build a certification business case.

Guided Implementation #3 - Obtain and maintain certification
  • Call #1 - Define scope and controls.
  • Call #2 - Review auditor selection process.
  • Call #3 - Review steps to obtain and maintain certification.

Author(s)

Kevin Peuhkurinen

Contributors

  • Fritz Jean-Louis, Director Information Security & Compliance, Info-Tech Research Group
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