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Reimagine IT Operations for a Cloud-First World

You can’t afford to ignore the fast-changing infrastructure landscape.

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Five Anonymous Contributors

  • The Business plans to increase its use of cloud services.
  • Both the Business and IT are buying cloud services, but Operations isn’t involved until the services break.
  • Operational activities aren’t clearly defined or assigned, and things slip through the cracks.
  • Operations staff are unsure of their role in your organization in a cloud-first world. Cloud abstracts away many day-to-day operational tasks.
  • There is no unifying vision to meet cloud-related operational challenges.

Our Advice

Critical Insight

  • Cloud isn’t NoOps! Well-implemented cloud infrastructure reduces tedious, repetitive tasks, and gives operations teams time to take a greater role in planning, management, and governance.
  • Form follows function. Structure your operations team to effectively deliver important capabilities that support organizational goals.
  • There’s more than one way to change. Find the type, pace, and scope of change that works for your organization.

Impact and Result

  • Define the role of Operations in the IT organization, and how Operations will support key cloud initiatives.
  • Create a high-level design sketch of the future-state operations team.
  • Identify high-importance, low-maturity activities that must be improved to adequately support the new environment.
  • Consider whether any activities should be insourced, outsourced, or co-sourced.
  • Identify action items and projects that support the transition to the future state design.
  • Clearly communicate the rationale for any major changes.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should prepare Operations for a cloud-first world, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Assess required operational changes for cloud services

Develop a mission statement for IT operations and identify key operational capabilities and activities to support cloud services.

2. Outline prerequisites for changes to operations

Finalize organizational changes to support cloud services and develop a communication plan.

Guided Implementations

This guided implementation is a five call advisory process.

Guided Implementation #1 - Cloud Strategy and Action Plan Review

Call #1 - Review the organization’s plan to leverage cloud services, and identify expected opportunities and pain points.

Guided Implementation #2 - Operations Mission Statement

Call #1 - Summarize Operations’ mission statement for the end-state IT department.

Guided Implementation #3 - Activities Assessment

Call #1 - Draft an organizational sketch, and work through the Cloud Operations Activities Assessment.

Guided Implementation #4 - Implementation Considerations

Call #1 - Consider what next steps are required to make any changes to the organization.

Guided Implementation #5 - Final Check and Communication Plan

Call #1 - Identify the key message to each stakeholder group.

Onsite Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Review Your Cloud Strategy and Create a Mission Statement

The Purpose

Establish the need for change.

Key Benefits Achieved

Create a mission statement and end-state design to guide the rest of the workshop.




Review the IT strategy and cloud strategy & action plan.


Identify key operational capabilities


Develop a mission statement for IT Operations aligned with IT strategy and initiatives.

  • IT Operations mission statement

Create an end-state organizational sketch.

  • End-state organizational sketch

Module 2: Conduct an Operational Activities Assessment

The Purpose

Clarify operational roles and responsibilities, and identify action items to ensure cloud readiness.

Key Benefits Achieved

Clarify operational roles and responsibilities, and identify action items to ensure cloud readiness.




Review cloud operations activities.


Identify cloud operations roles.


Conduct a RACI analysis.

  • Identified roles, responsibilities, and accountability for operational activities in the new cloud environment

Perform a maturity assessment on key activities.

  • Maturity assessment

Identify opportunities to improve key operational activities.

  • Prioritized improvement roadmap

Module 3: Finalize the Design Sketch and Create a Communication Plan

The Purpose

Ensure changes are well-defined, supported, and communicated.

Key Benefits Achieved

Confidently approach key stakeholders to make the project a reality.




Identify needed tools, skills, and knowledge.

  • Draft a training plan based on needed skills and knowledge
  • Identify needed tools

Review decision rights, accountability, and individual authority against the design sketch.


Perform quality control on the working group’s recommendations.

  • Review and finalize design recommendations

Structure the role of the Cloud Center of Excellence (CCoE).

  • The CCoE is aware of its responsibilities related to this project and beyond

Create a communication plan.

  • Project outcomes are clearly communicated

Identify key project and initiative metrics.

  • Metrics to track success are identified

Member Testimonials

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After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.




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