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Reimagine IT Operations for a Cloud-First World

You can’t afford to ignore the fast-changing infrastructure landscape.

  • The Business plans to increase its use of cloud services.
  • Both the Business and IT are buying cloud services, but Operations isn’t involved until the services break.
  • Operational activities aren’t clearly defined or assigned, and things slip through the cracks.
  • Operations staff are unsure of their role in your organization in a cloud-first world. Cloud abstracts away many day-to-day operational tasks.
  • There is no unifying vision to meet cloud-related operational challenges.

Our Advice

Critical Insight

  • Cloud isn’t NoOps! Well-implemented cloud infrastructure reduces tedious, repetitive tasks, and gives operations teams time to take a greater role in planning, management, and governance.
  • Form follows function. Structure your operations team to effectively deliver important capabilities that support organizational goals.
  • There’s more than one way to change. Find the type, pace, and scope of change that works for your organization.

Impact and Result

  • Define the role of Operations in the IT organization, and how Operations will support key cloud initiatives.
  • Create a high-level design sketch of the future-state operations team.
  • Identify high-importance, low-maturity activities that must be improved to adequately support the new environment.
  • Consider whether any activities should be insourced, outsourced, or co-sourced.
  • Identify action items and projects that support the transition to the future state design.
  • Clearly communicate the rationale for any major changes.

Reimagine IT Operations for a Cloud-First World Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should prepare Operations for a cloud-first world, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Assess required operational changes for cloud services

Develop a mission statement for IT operations and identify key operational capabilities and activities to support cloud services.

2. Outline prerequisites for changes to operations

Finalize organizational changes to support cloud services and develop a communication plan.

Member Testimonials

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About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.


Overall Impact

Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 5-phase advisory process. You'll receive 5 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Cloud Strategy and Action Plan Review
  • Call 1: Review the organization’s plan to leverage cloud services, and identify expected opportunities and pain points.

Guided Implementation 2: Operations Mission Statement
  • Call 1: Summarize Operations’ mission statement for the end-state IT department.

Guided Implementation 3: Activities Assessment
  • Call 1: Draft an organizational sketch, and work through the Cloud Operations Activities Assessment.

Guided Implementation 4: Implementation Considerations
  • Call 1: Consider what next steps are required to make any changes to the organization.

Guided Implementation 5: Final Check and Communication Plan
  • Call 1: Identify the key message to each stakeholder group.


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