• The Business plans to increase its use of cloud services.
• Both the Business and IT are buying cloud services, but Operations isn’t involved until the services break.
• Operational activities aren’t clearly defined or assigned, and things slip through the cracks.
• Operations staff are unsure of their role in your organization in a cloud-first world. Cloud abstracts away many day-to-day operational tasks.
• There is no unifying vision to meet cloud-related operational challenges.

Our Advice

Critical Insight

• Cloud isn’t NoOps! Well-implemented cloud infrastructure reduces tedious, repetitive tasks, and gives operations teams time to take a greater role in planning, management, and governance.
• Form follows function. Structure your operations team to effectively deliver important capabilities that support organizational goals.
• There’s more than one way to change. Find the type, pace, and scope of change that works for your organization.

Impact and Result

• Define the role of Operations in the IT organization, and how Operations will support key cloud initiatives.
• Create a high-level design sketch of the future-state operations team.
• Identify high-importance, low-maturity activities that must be improved to adequately support the new environment.
• Consider whether any activities should be insourced, outsourced, or co-sourced.
• Identify action items and projects that support the transition to the future state design.
• Clearly communicate the rationale for any major changes.