- The Business plans to increase its use of cloud services.
- Both the Business and IT are buying cloud services, but Operations isn’t involved until the services break.
- Operational activities aren’t clearly defined or assigned, and things slip through the cracks.
- Operations staff are unsure of their role in your organization in a cloud-first world. Cloud abstracts away many day-to-day operational tasks.
- There is no unifying vision to meet cloud-related operational challenges.
- Cloud isn’t NoOps! Well-implemented cloud infrastructure reduces tedious, repetitive tasks, and gives operations teams time to take a greater role in planning, management, and governance.
- Form follows function. Structure your operations team to effectively deliver important capabilities that support organizational goals.
- There’s more than one way to change. Find the type, pace, and scope of change that works for your organization.
Impact and Result
- Define the role of Operations in the IT organization, and how Operations will support key cloud initiatives.
- Create a high-level design sketch of the future-state operations team.
- Identify high-importance, low-maturity activities that must be improved to adequately support the new environment.
- Consider whether any activities should be insourced, outsourced, or co-sourced.
- Identify action items and projects that support the transition to the future state design.
- Clearly communicate the rationale for any major changes.
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
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