Optimize an Enterprise Collaboration Strategy

Make sure IT is an enabler – not an impediment – to effective employee collaboration.

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Your Challenge

  • Many organizations suffer from severe fragmentation of their collaboration architecture across departments, tool sets, and vendors. The lack of a cohesive enterprise collaboration strategy leads to duplication of effort, increased costs, and a deployed tool set that fails to meet the needs of end users.
  • Tools that enable social (peer-to-peer) network building among employees are enterprise-ready, but most enterprise collaboration strategies are not effective.
  • Vendors of collaboration platforms and enterprise applications (CRM, ERP, etc.) are rapidly adding social collaboration tools and SharePoint integration to their products.
  • Effectively driving end-user adoption of collaboration tools has proven frustrating to many organizations; a tool that sits on the shelf is of no business value, and traditional “top-down” methods of adoption are ineffective at boosting usage of collaboration tools.

Our Advice

Critical Insight

  • Collaboration is critical for knowledge workers. Organizational hierarchies are valuable for resource management, but are not sufficient as a framework for employee-to-employee (E2E) interaction. Organizations need to develop a comprehensive collaboration strategy that pairs the right working patterns with the right set of collaboration tools (including newer tools that leverage the social media metaphor for internal corporate use).
  • Social tools use the friend-of-a-friend model to drive superior knowledge sharing and team productivity. Social workflow management is a new trend that uses social collaboration tools to manage projects, pull in relevant application data, and “get work done.”
  • Collaboration strategies must consider how to encourage end-user adoption from the bottom up. For instance, establish a centralized training and development program and appoint “collaboration evangelists” in targeted teams or business groups.

Impact and Result

  • Assess your current maturity and readiness for enterprise collaboration optimization across senior management, IT, and end users.
  • Create an effective strategy for enterprise collaboration by pattern matching repeatable employee-use patterns, rather than tools, to produce collaboration solutions that effectively blend social and traditional collaboration.
  • Review the current collaboration product market to make sound upgrade and/or procurement decisions from the options of collaboration platform vendors. Pay particular attention to social workflow management and cloud file storage solutions.
  • Encourage a culture of collaboration across the organization to effectively implement collaboration solutions that resonate with end users, develop high uptake, and deliver concrete business value.

Contributors

  • FONA International
  • KP OnCall
  • University Presbyterian Church
  • Great Canadian Gaming Corporation
  • Inscape Solutions
  • Tarong Energy Corporations
  • RSM Richter Chamberland
  • Paramount Petroleum
  • University of the Pacific
  • City of Boulder, Colorado
  • Westron
  • United Educators
  • District of Saanich
  • State of Wisconsin Investment Board
  • Just Born Inc.
  • Southern Ute Indian Tribe
  • Canadian Blood Services
  • Hastings and Prince Edward Counties Health Unit
  • Genesis Health Care
  • Strattec Security Corporation
  • University of Detroit Jesuit High School
  • State of Wisconsin Investment Board
  • AIM Engineering
  • AMSURG
  • Grant Thornton US
  • Prudential Financial
  • Vic West Inc.
  • Barnhardt Manufacturing Company
  • County of Galveston

Get the Complete Storyboard

See how all the steps you need to take come together, with tools and advice to help with each task on your list.

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Get to Action

  1. Build an effective E2E collaboration strategy Business Case

    Understand the value of collaboration tools and how to map such tools to collaboration patterns.

  2. Assess organizational readiness for collaboration tools

    Assess your own current state based on IT readiness, senior management readiness, and end-user readiness.

  3. Match collaboration patterns with the right collaboration tools

    Create a solution that optimizes collaboration solutions for your teams.

  4. Define Your Investments

    Assess what categories of investment will be required for deploying your solutions.

  5. Prepare for Deployment

    Build a collaborative culture to foster adoption of solutions.

Guided Implementation icon Guided Implementation

This guided implementation is a two call advisory process.

  • Call #1: Fast track GI: Collaboration readiness assessment and collaboration solution design

    • Have an analyst review the output from your organizational readiness assessment. Discuss your organization’s readiness to optimize collaboration efforts and the improvements that IT, senior management, and end users may need to make to improve readiness.
    • Have an analyst walk you through Info-Tech’s Collaboration Solution Designer to identify the core collaboration technology services you should implement in your business.
  • Call #2: Fast track GI: Collaboration business plan creation

    • After determining your technology stack, the next step is to put together a business plan that outlines your vision for enterprise collaboration and specifies techniques that will be used for driving adoption and delivering value to the business. Have an analyst review your enterprise collaboration strategy document and discuss best practices for creating buy-in, increasing end-user adoption, and running collaboration pilot projects.

Onsite Workshop

Module 1: Lay the Foundation for Successful Collaboration

The Purpose

  • Understand how social collaboration (friend-of-a-friend networks) can enable superior team performance.
  • Receive an overview of the benefits of effective collaboration: hard cost reductions, increased team productivity, and improved knowledge sharing.

Key Benefits Achieved

  • Assessed your current maturity and readiness for enterprise collaboration optimization across senior management, IT, and end users.
  • Created an effective strategy for enterprise collaboration by pattern matching repeatable employee-use patterns, rather than tools, to produce collaboration solutions that effectively blend social and traditional collaboration.

Activities: Outputs:
1.1 Make the Case for Enterprise Collaboration
  • Build a business case for enterprise collaboration
1.2 Review Major Trends in Enterprise Collaboration
  • Determine your organization’s readiness for collaboration
1.3 Assess Current State and Organization Readiness
1.4 Improve Organization Readiness

Module 2: Build a Plan for Collaboration to Ensure Adoption

The Purpose

  • Create a comprehensive enterprise collaboration strategy through the use of pattern matching.

Key Benefits Achieved

  • Review the current collaboration product market to make sound upgrade and/or procurement decisions from the options of collaboration platform vendors. Pay particular attention to social workflow management and cloud file storage solutions.
  • Encourage a culture of collaboration across the organization to effectively implement collaboration solutions that resonate with end users, develop high uptake, and deliver concrete business value.

Activities: Outputs:
2.1 Review Collaboration Pattern Matching Methodology and Examples
  • Strategy based on pattern matching
2.2 Identify Your Organization’s Collaboration Patterns
  • Defined collaboration investments
2.3 Develop Strategies for Adoption
  • Business plan for preparing your organization for deployment
2.4 Build an Enterprise Collaboration Business Plan

Workshop Icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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