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Mature Your Privacy Operations

You’ve mastered the basics, but there are additional risk, data, and measurement tasks to complete.

  • Data privacy is increasingly becoming a requirement of every organization.
  • Privacy and IT leaders continue to struggle to develop strong privacy programs despite looming regulatory pressure.
  • IT leaders must translate legal obligations into actionable guidance for the organization.

Our Advice

Critical Insight

  • Establish a comprehensive organization-wide privacy program using a MICAS (measurable, integrated, consistent, actionable, and scalable) approach.
  • Operationalize your data protection initiatives and comply with applicable privacy regulations in the most cost-effective way.

Impact and Result

  • Privacy and IT leaders need to see privacy as more than just compliance, but rather as a driver of business efficiency.
  • Partner with the business by speaking their language and providing tools they can understand and implement.
  • Create privacy policies and standards that are established with respect to how information is collected, processed, shared, and protected within the organization's data lifecycle.
  • Establish a holistic and integrated privacy program by employing a phased approach.

Mature Your Privacy Operations Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should mature your privacy operations, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Assess privacy readiness

Identify and treat any gaps in your current privacy program.

2. Develop privacy documentation

Draft a privacy notice and cookie policy to support your program.

3. Manage privacy risks

Account for data processing risks in-house and with vendors.

4. Manage data classification, retention, and transfer

Determine the best ways to govern your sensitive data.

5. Respond to data subjects and incidents

Manage your data access and security needs.

6. Measure progress and performance

Develop KPIs to measure success.


Onsite Workshop: Mature Your Privacy Operations

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Readiness Assessment, Risk Management, and Transparency

The Purpose

Assess current maturity, identify program gaps, and develop a data protection impact assessment (DPIA) process.

Key Benefits Achieved

  • List of gap-closure initiatives
  • DPIA process

Activities

Outputs

1.1

Assess the overall privacy readiness level

  • Privacy readiness assessment report
1.2

Identify gaps and mitigating controls

1.3

Review and develop a DPIA process

  • DPIA process
1.4

Understand core components of a privacy notice

1.5

Review and develop privacy notices

  • Privacy notices

Module 2: Data Classification and Data Retention

The Purpose

Learn how to classify data based on its sensitivity and how long to retain these records to support business needs and maintain compliance obligations.

Key Benefits Achieved

  • Data classification scheme
  • Data retention schedule

Activities

Outputs

2.1

Discuss and develop data classification policy

  • Data classification policy
2.2

Review and develop data classification scheme

  • Data classification scheme
2.3

Review and develop data classification handling standard

  • Data classification handling standard
2.4

Review and develop data retention policy

  • Data retention policy
2.5

Review and develop data retention schedule

  • Data retention schedule

Module 3: Third-Party Management and Cross-Border Data Transfer

The Purpose

Determine data processing requirements and choose an appropriate data transfer mechanism for your organization.

Key Benefits Achieved

  • Data processing agreement
  • Appropriate means for cross-border data transfer

Activities

Outputs

3.1

Understand core components of a data processing agreement

3.2

Review and develop a data processing agreement

  • Data processing agreement
3.3

Understand common cross-border transfer mechanisms

3.4

Review and develop your standard contractual clauses

  • Standard contractual clauses

Module 4: Implement and Operationalize

The Purpose

Set a process for data subject access requests (DSARs) and formalize your report of work completed so far.

Key Benefits Achieved

  • DSAR process
  • Presentable report detailing privacy program improvements

Activities

Outputs

4.1

Understand data subject rights (DSRs) and legal obligations

4.2

Review and develop a DSAR process

  • DSAR process
4.3

Input all outputs from Modules 1-3 into the Data Privacy Report

  • Completed Data Process Mapping Tool
4.4

Summarize and build an executive presentation

  • Review of any outstanding privacy collateral
  • Data Privacy Program Report presentation
4.5

Set checkpoints to drive continuous improvement

Module 5: Next Steps and Wrap-Up (offsite)

The Purpose

Finalizae all completed deliverables.

Key Benefits Achieved

  • Completed set of deliverables to support the maturation of your privacy program

Activities

Outputs

5.1

Consolidate and schedule any outstanding business unit interviews

5.2

Complete in-progress deliverables from previous four modules

5.3

Set up a time to review workshop deliverables and discuss next steps

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Try Our Guided Implementations

Get the help you need in this 6-phase advisory process. You'll receive 13 touchpoints with our researchers, all included in your membership.

Guided Implementation #1 - Assess privacy readiness
  • Call #1 - Assess the current privacy readiness level.
  • Call #2 - Identify gaps and mitigating controls.

Guided Implementation #2 - Develop privacy documentation
  • Call #1 - Develop privacy notices and cookie policy.
  • Call #2 - Review and finalize documentation.

Guided Implementation #3 - Manage privacy risks
  • Call #1 - Develop DPIA process.
  • Call #2 - Review and finalize DPIA process.

Guided Implementation #4 - Manage data classification, retention, and transfer
  • Call #1 - : Review and develop data classification and handling standards.
  • Call #2 - Review and develop data retention and disposal standards.
  • Call #3 - Review and develop data processing agreement.

Guided Implementation #5 - Respond to data subjects and incidents
  • Call #1 - Review and develop data subject access request (DSAR) handling process.
  • Call #2 - Review and develop data breach handling process.

Guided Implementation #6 - Measure progress and performance
  • Call #1 - Build privacy program metrics.
  • Call #2 - Review and finalize KPIs.

Author(s)

Alan Tang

Logan Rohde

Contributors

  • Andrew David Bhagyam, Global Lead, Privacy Office, Zoho
  • Preeti Dhawan, Privacy Officer, Bell
  • Monique Greene, Privacy Consultant, Juno Legal
  • Alfonso Yi, Head of Privacy & IT Risk, Ralph Lauren
  • Rita Zurbrigg, Product Marketing Manager, OneTrust
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