Vendor Landscape: Process-Generated Content Management

Every process generates content; manage the content to maximize the value of those processes.


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What matters more, the vendor score or the product score? As you weigh the importance, we will generate the vendor shortlist to match your needs.

View Vendor Shortlist

What is a shortlist?

A shortlist is a personalized list of vendors based on the criteria you define. Your shortlist offers more information about vendor's strengths, weaknesses, price-points, etc, and ranks them according to your needs.

Access this Vendor Shortlist by logging in with your Info-Tech Research Group membership or unlocking this content.


What is a Value Score?

The Value Score indexes each vendor’s product offering and business strength relative to their price point. It does not indicate vendor ranking.

Vendors that score high offer more bang for the buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower.

Price-conscious enterprises may wish to give the Value Score more consideration than those who are more focused on specific vendor/product attributes.

Your Challenge

  • Process-generated content management (PGCM) platforms ease the flow of information for repetitive tasks by managing information ingestion and automating metadata tagging.
  • Most organizations still record information on paper and then scan it into the system. The new tools for building and managing e-forms should allow organizations to truly move into the digital age.
  • The line between BPM and PGCM is being blurred. Many of these vendors can handle true business process management, not just workflow.

Our Advice

Critical Insight

  • Process-generated content cannot be divorced from knowledge worker content. The ability to combine the two is critical for engaging end users.
  • Focus on your primary use case and ensure that the RFP and demo reflect the key scenarios that you are looking to enable.
  • Simple workflow tools that are logical and work across device types are a critical part of ECM adoption.

Impact and Result

  • Understand what products are available to support your digital information movement.
  • Evaluate the vendors based on the features that matter to your organization.
  • Determine which products are most appropriate for your particular use case and scenario.

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See how all the steps you need to take come together, with tools and advice to help with each task on your list.

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Get to Action

  1. Evaluate the leading solutions for PGCM

    Understand the market and available options.

  2. Identify the PGCM products that meets your needs

    Develop a shortlist to speed the selection process.

  3. Issue an RFP to the shortlist of vendors

    Solicit responses from shortlisted vendors to find optimal enterprise fit.

  4. Review RFP winners

    Ensure that selected proponents can deliver when it counts.

Guided implementation icon Guided Implementation

This guided implementation is a three call advisory process.

  • Call #1: Shortlist Assistance and Requirements

    Get off to a productive start: Discuss the market space and how vendors are evaluated. Decide which platform suits you best and narrow down the options based on customized requirements.

  • Call #2: RFP and Budget Review

    Interpret and act on RFP results: Review vendors’ RFPs and ensure the solution will meet your needs. Discuss average pricing of solutions and what can fit into your budget.

  • Call #3: Negotiation and Contract Review

    Purchase optimization: Review contracts and discuss best practices in negotiation tactics to get the best price for your solution.

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Search Code: 49416
Published: November 20, 2011
Last Revised: May 23, 2014

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