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Build a Better Manager: Basic Management Skills

How to free up capacity to focus on your IT team.

  • Management skills training is needed, but organizations are struggling to provide training that makes a long-term difference in the skills managers actually use in their day to day.
  • Many training programs are ineffective because they offer the wrong content, deliver it in a way that is not memorable, and are not aligned with the IT department’s business objectives.

Our Advice

Critical Insight

  • More of the typical manager training is not enough to solve the problem of underprepared first-time IT managers.
  • You must overcome the key pitfalls of ineffective training to deliver training that is better than the norm.
  • Offer tailored training that focuses on skill building and is aligned with measurable business goals to make your manager training a tangible success.

Impact and Result

Use Info-Tech’s tactical, practical training materials to deliver training that is:

  • Specifically tailored to first-time IT managers.
  • Designed around practical application of new skills.
  • Aligned with your department’s business goals.

Build a Better Manager: Basic Management Skills

Start here – read the Executive Brief

Read our concise Executive Brief to find out why and how you should best support new IT managers’ transition into leadership, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Train managers in time management and delegation

Understand the importance of effective time management for first-time managers, and deliver practical training in delegating tasks and goals to first-time managers.

2. Train managers in accountability

Give your first-time managers a solid foundation in how to hold their team and employees accountable.


Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Toronto District School Board

Workshop

9/10

N/A

N/A


Onsite Workshop: Build a Better Manager: Basic Management Skills

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Master Time

The Purpose

Train managers in effective time management and delegating skills relevant to first-time managers.

Key Benefits Achieved

Managers gains skills and confidence in:

  • The ideal way to spend their time across the six key manager roles
  • Time blocking and calendar diligence
  • Effectively delegating tasks and goals
  • Limiting interruptions

Activities

Outputs

1.1

Deliver the Master Time manager training module.

  • Customized Master Time Facilitation Guide
  • Completed Participant Workbook for the Master Time module, including an action plan for the attendees

Module 2: Accountability

The Purpose

Train managers in holding their team and individual employees accountable.

Key Benefits Achieved

Managers gains skills and confidence in:

  • Creating clarity and transparency around who is responsible for what.
  • Articulating expectations and evaluations.
  • Helping their team remove roadblocks to accountability.
  • Clearly introducing accountability to their team.

Activities

Outputs

2.1

Deliver the Accountability manager training module.

  • Customized Accountability Facilitator Guide
  • Completed Participant Workbook for the Accountability module, including an action plan for the attendees

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Try Our Guided Implementations

Get the help you need in this 2-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.

Guided Implementation #1 - Train managers in time management and delegation
  • Call #1 - Discuss need for training and training structure.
  • Call #2 - Discuss facilitation plan and tackle challenges.
  • Call #3 - Discuss long-term skill-building strategies.

Guided Implementation #2 - Train managers in accountability
  • Call #1 - Discuss need for training and training structure.
  • Call #2 - Discuss facilitation plan and tackle challenges.
  • Call #3 - Discuss long-term skill-building strategies.

Author(s)

Jane Kouptsova

Contributors

  • Greg Dolinar, IT Project Manager, Scotiabank
  • Moriah Christoff, Sr. Manager, Operations and Communications, RBC
  • Corby Fine, VP of Simplii, CIBC
  • Andrew Santorelli, Senior Development Manager, Kanetix
  • David Baird, Head of Software, Nest Wealth
  • One anonymous contributor
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