Build a Better Manager: Basic Management Skills
How to free up capacity to focus on your IT team.
Contributors
- Greg Dolinar, IT Project Manager, Scotiabank
- Moriah Christoff, Sr. Manager, Operations and Communications, RBC
- Corby Fine, VP of Simplii, CIBC
- Andrew Santorelli, Senior Development Manager, Kanetix
- David Baird, Head of Software, Nest Wealth
- One anonymous contributor
Your Challenge
- Management skills training is needed, but organizations are struggling to provide training that makes a long-term difference in the skills managers actually use in their day to day.
- Many training programs are ineffective because they offer the wrong content, deliver it in a way that is not memorable, and are not aligned with the IT department’s business objectives.
Our Advice
Critical Insight
- More of the typical manager training is not enough to solve the problem of underprepared first-time IT managers.
- You must overcome the key pitfalls of ineffective training to deliver training that is better than the norm.
- Offer tailored training that focuses on skill building and is aligned with measurable business goals to make your manager training a tangible success.
Impact and Result
Use Info-Tech’s tactical, practical training materials to deliver training that is:
- Specifically tailored to first-time IT managers.
- Designed around practical application of new skills.
- Aligned with your department’s business goals.
Start here – read the Executive Brief
Read our concise Executive Brief to find out why and how you should best support new IT managers’ transition into leadership, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.
1. Train managers in time management and delegation
Understand the importance of effective time management for first-time managers, and deliver practical training in delegating tasks and goals to first-time managers.
2. Train managers in accountability
Give your first-time managers a solid foundation in how to hold their team and employees accountable.
Guided Implementations
This guided implementation is a six call advisory process.
Guided Implementation #1 - Train managers in time management and delegation
Call #1 - Discuss need for training and training structure.
Call #2 - Discuss facilitation plan and tackle challenges.
Call #3 - Discuss long-term skill-building strategies.
Guided Implementation #2 - Train managers in accountability
Call #1 - Discuss need for training and training structure.
Call #2 - Discuss facilitation plan and tackle challenges.
Call #3 - Discuss long-term skill-building strategies.
Book Your Workshop
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Master Time
The Purpose
Train managers in effective time management and delegating skills relevant to first-time managers.
Key Benefits Achieved
Managers gains skills and confidence in:
- The ideal way to spend their time across the six key manager roles
- Time blocking and calendar diligence
- Effectively delegating tasks and goals
- Limiting interruptions
Activities
Outputs
Deliver the Master Time manager training module.
- Customized Master Time Facilitation Guide
- Completed Participant Workbook for the Master Time module, including an action plan for the attendees
Module 2: Accountability
The Purpose
Train managers in holding their team and individual employees accountable.
Key Benefits Achieved
Managers gains skills and confidence in:
- Creating clarity and transparency around who is responsible for what.
- Articulating expectations and evaluations.
- Helping their team remove roadblocks to accountability.
- Clearly introducing accountability to their team.
Activities
Outputs
Deliver the Accountability manager training module.
- Customized Accountability Facilitator Guide
- Completed Participant Workbook for the Accountability module, including an action plan for the attendees
