Operations Work Unit Reference Structures


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This template contains five examples of common IT operating models and highlights where operations-aligned roles might fit within the organizational structure. These are examples only, are intended to support brainstorming activities, and must be customized to your organization. The five operating models are:

  • Plan, Build, Run
  • Demand, Develop, Service
  • Decentralized by Product or Line of Business
  • Hybrid: Product or Functional Area
  • Hybrid: Service Area

Each sketch includes a short summary description and a series of questions to ask with your team to help refine each sketch to your organization.

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